Vice President, HR Change Management Lead

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $122,000.00 and $175,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

SMBC Human Resources took on an exciting transformational journey to deliver various strategic projects, during which we transitioned to SAP Success Factors. We continue to transform and enhance across functions and we are looking to add a Change Management Lead to support our efforts.

We are looking for this role to strategically lead the change management efforts, and support all our stakeholders. The ideal candidate will take appropriate ownership and focus on building a positive employee experience.

The successful candidate will work closely with the PMO and take guidance throughout the initiatives. Change Management will be a key factor in implementing successful programs and impactful communication campaigns.

The ideal candidate will be able to use their experience from previous HR transformation programs to provide the following:

• Apply a structured methodology and lead change management activities

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

• Support communication efforts - Support the design, development, delivery, and management of communications.

• Assess the change impact - Conduct impact analyses, assess change readiness and identify key stakeholders.

• Support training efforts - Provide input, document requirements, and support the design and delivery of training programs.

Role Objectives: Delivery

• Complete change management assessments

• Identify, analyze, and prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Consult and coach project teams

• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

• Support organizational design and definition of roles and responsibilities

• Coordinate efforts with other specialists

• Integrate change management activities into project plan

• Evaluate and ensure user readiness

• Manage stakeholders

• Track and report issues

• Define and measure success metrics and monitor change progress

• Support change management at the organizational level

• Manage the change portfolio

Qualifications and Skills

• A solid understanding of how people go through a change and the change process

• Experience and knowledge of change management principles, methodologies and tools

• Exceptional communication skills, both written and verbal

• Excellent active listening skills

• Ability to clearly articulate messages to a variety of audiences

• Ability to establish and maintain strong relationships

• Ability to influence others and move toward a common vision or goal

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

• Forward looking with a holistic approach

• Organized with a natural inclination for planning strategy and tactics

• Problem solving and root cause identification skills

• Able to work effectively at all levels in an organization

• Must be a team player and able to work collaboratively with and through others

• Acute business acumen and understanding of organizational issues and challenges

• Familiarity with project management approaches, tools and phases of the project lifecycle

• Experience with large-scale organizational change efforts

• Big4 experiences preferred

• Knowledge of SAP implementation helpful

• Bachelor's degree required, MBA preferred

Additional Requirements

D&I Commitment

Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at ~~~.