UX Design Case Study: Starbucks' Behind-the-Counter System

This project, "Bringing Interactive Unity to All Starbucks In-Store Connected Devices," is by design consultancy Tactile. The firm straightened out the coffee chain's behind-the-counter systems by tackling the work in five phases. Starbucks Professional Design SystemAt the heart of the Starbucks café experience are their employees–an essential factor in delivering the perfect treat to customers. No minor feat, given the wide array of choices available. So, to help streamline the...