Try a Triage Approach to Customer Complaints
blog post from Shep Hyken | Customer Service Expert in Customer Service
Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room. “Our response to handling customer complaints and issues is akin to triage,” he said. […]...
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