After a particularly busy year of travel, my trusty, banged-up Rimowa suitcase hit a snag. The inner divider broke, which meant my clothes no longer stayed neat and contained. Fortunately, Rimowa is known for its free repairs and, as of 2022, its lifetime guarantee. I bought my case into my local Boston store, where an employee fixed the divider by switching out the plastic tube inside it. In a matter of minutes, I was out the door, ready for my next trip. Creating a robust...

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