Ask Marcia: What are some strategies for navigating the unknown in the New Year?

Q. Every year is full of uncertainty, and this year will be no exception. How do we navigate the unknown to thrive and succeed? A. Great leaders focus on the current and future customers and markets! First, they create the systems that will deliver the optimal results to their customers. Across the business, teams together adopt the values to optimize their experience. With every step in the product and service delivery, the focus is on improving, so the customer is served and...