Ask Marcia: Our business is declining. How can we turn it around?

Q. Our company is declining in sales and profits after being successful for decades. What’s happening? Your competitive edge is waning, and there are probably multiple reasons why you’re experiencing those results. Basic causes for decline are that a business loses its innovative leadership thinking and its direction; customers don’t want to buy your products and services; and, the team isn’t providing an engaging customer experience. To turn your decline around, leaders need to create…...