ZENDESK ADMINISTRATOR - CHARLOTTE (HYBRID)

Compass Digital

Who We Are

We are Compass Digital-the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We ?rmly believe in the power of imagination, constantly asking ourselves, "What If?" We are fully integrated into Compass Group, proudly serving its' various clients through scalable, cutting-edge technologies and solutions.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes' America's Best Large Employers along Springbuk's Healthiest 100 Workplaces in America (since 2019).

Job Summary

Analytical Zendesk Administrator with strong problem-solving, mathematics, programming, communication, and project management skills?

We are looking for a Full-Time Zendesk Administrator who will serve as the primary system administrator and lead the ongoing development and maintenance of our Zendesk instances. You will be responsible for driving the day-to-day configuration, support, maintenance and improvement of our service platform for Zendesk. Main focus Digital Care while potentially working closely with functional leaders, organizational units, and domain experts. You will identify, develop, implement processes including integrations to other applications, development of dashboards and reports, technical synergies of multiple desks, provide updates on the latest features on the platform, and configuration application to meet critical initiatives for Compass Digital (Digital Care Support Desk)

Responsibilities

• Daily administration including but not limited to; leading a multiple user setup, profiles and roles, customization of forms, fields, views, triggers and other business rules

• Perform customization of fields, forms, views, business rules, workflows, email notifications, approval processes, reports and dashboards

• Design and run complex reports and dashboards

• Implement and support new system roll outs, as well as all required maintenance and upgrades in addition to recommendations for process improvements

• Responsible for the overall data quality in Zendesk

• Solve and provide solutions for technical issues and escalations

• Provide new user accounts and manage licenses and permissions

• Assist in training of new and current users

• Assist with data imports, exports and updates, using Zendesk Explore and other tools

• Create and maintain thorough, up to date, technical systems documentation

• Ensure delivery of projects to the defined Best Practice

• Working closely with business teams on ensure appropriate functionality

• Manage Issues and Risks on the projects

• Manage Change Control Process

• Facilitate status meetings and reports as needed

• Assist with training of resources and other initiatives as needed

Qualifications

• 3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platform

• Experience using Zendesk Guide for integration with Clients' portals

• Experience with integrations preferred

• Certifications including Zendesk Administrator strongly preferred

• Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex preferred but not required

• Familiarity with Zendesk REST API is a plus

• Strong data management abilities

• Ability to meet deadlines, handle and prioritize simultaneous requests

• Strong English verbal and written communication skills, with the ability to communicate effectively at all levels of the organization

• Solid understanding of Zendesk standard methodologies and functionality

• Demonstrable ability to design and implement new processes and facilitate user adoption

• Internal & external facing experience with large multifaceted projects

Apply to Compass Group today!

Click here to Learn More about the Compass Story (~~~/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (~~~) for paid time off benefits information.

Req ID: 1367299

Compass Digital

Michelle Lombardozzi