WFM PRO Analyst/Trainer

BUSINESS ANALYST - INSTRUCTIONAL DESIGNER

UKG Pro WFM (Dimensions) upgrade

100 % REMOTE

Seeking skilled Business Analyst/Instructional Designer who will work closely with various project teams, departmental subject matter experts and the vendor. Provide support to the project team by working with departments to analyze current use of scheduling and timekeeping products as well as current schedules actually worked within each department. The business analyst/instructional designers will create an overall training plan and strategy to best support the departments through the implementation and deployment of UKG Pro WFM (Dimensions).

The work requires expertise in evaluating business processes and proposing solutions to streamline processes as related to employee scheduling as well as creating graphics, videos, training curriculum, communications, process flows, documentation, and other related materials. This position requires the ability to quickly learn new applications, processes, and system-based steps to effectively create content and other educational materials in a clear format according to user role(s). Business analyst/instructional designers will partner with the Finance Configuration Manager and project team and departments to develop and facilitate training courses that minimize employee resistance and maximize employee understanding and engagement.

Develop subject matter expertise in specific timekeeping and scheduling functional areas to support effective communications, training, and organizational realignment.

Develop training plans and schedules along in coordination with the project team and vendor

Create visually clear and impactful business process documentation related to employee scheduling and timekeeping while demonstrating system functionality to various user levels.

Collaborate with the project team/functional subject matter experts to design strategic communications, internal marketing, and training materials.

Create quick start guides, job aids, online training, videos and other training materials as needed.

Manage stakeholder expectations in coordination with the Configuration Manager and encourage positive behaviors in response to operational and organizational change.

Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned.

Create written documentation for new and existing processes and/or related issues

Facilitate working sessions to gather information to identify gaps and ensure project initiatives will be achieved

Gather requirements, analyze processes, and recommend solutions.

Communicate effectively (orally and written) with various levels of employees maintaining a positive customer service focus

Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity.

Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development.

Skills/Experience Preferred Includes:

At least 5 years of demonstrated system-based content development experience within applications, tools, and business processes.

Demonstrated organizational design, analysis, and employee engagement group facilitation.

Ability to work independently and meet deadlines in a fast-paced environment with multiple and changing priorities

Ability to foster a team-oriented environment through effective communication, planning and collaboration, maintaining a strong positive perspective, ownership and accountability.

Strong communication skills at all levels of management

Demonstrated consensus building with stakeholders, management, and employees at all levels in the organization.

Possess an elevated level of detail to perform analysis and create relevant process mapping and other documentation.

Experience in developing and designing training curriculum, job aides, training material utilizing multimedia tools such as Adobe Captivate, Camtasia, Word, PowerPoint, and other web-based tools.

Have experience using Microsoft Excel, Word, and automated email systems, such as Office 365.

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.