WFM Consultant

ADP is hiring a WFM Consultant.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?

• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?

• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a WFM Consultant , you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes. Act as functional and technical liaison between ADP and the client.

This is a client facing role, you will connect with clients directly, manage conversations, data collation, and perform necessary activities with the client for the migrations of projects. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: ~~~

Ready to #MakeYourMark? Apply now!

To learn more about careers in Implementation at ADP , visit: ~~~/

What you'll do: Responsibilities

What you can expect on a typical day:

• Perform workshops to gather information on the client's requirements.

• Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.

• Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.

• Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.

• Provide guidance to the client in preparing testing activities (test scripts, scenarios).

• Support clients through the User Acceptance, Parallel Testing and Go-Live phases.

• Support training delivery.

• Support data migration activities like data cleansing, mapping and conversion.

• Ensure handover to client services following ADP handover methodology.

• Perform other related duties as assigned.

TO SUCCEED IN THIS ROLE: Requirements

• Demonstrated experience in an Implementation role.

• Experience working cross functional teams.

• Knowledge of Payroll, Human Resources of Time Management systems.

• Excellent communication (written and verbal) and presentation skills.

• Experience conducting training/solution walkthrough sessions.

• Ability to work autonomously as well as in a team environment.

_*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites._

Bonus points for these: Preferred Qualifications

• Tertiary qualification in a related field preferred.

• Completion of UKG Workforce Central / Workforce Dimensions or ADP Workforce Manager training.

• Technical role in an implementation, client service, or customer service environment.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.

• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.

• Innovate. Problem-solve. Shape the future of work with people you like.

• Balance work and personal time. Flexibility to integrate work more easily in your everyday life .

• Go Global. With operations around the world, exciting new networking opportunities abound.

• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ~~~/ to learn more about ADP's culture and our full set of values.

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#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ~~~/ to learn more about ADP's culture and our full set of values.