Webstore Manager

"We enable greatness in people and organizations everywhere. "

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 ,  Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

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Title: Webstore Manager

Division & Department: Education Operations

Status: Full-Time Exempt

Reports to: Director, Operations

Location: Remote - Anywhere in the contiguous US

Job Summary

The Webstore Manager will oversee the operational, marketing, and technical aspects of our Leader in Me product webstore, powered by Shopify, to drive revenue growth and profitability. This role requires a proactive leader who can collaborate with various teams to ensure a seamless online shopping experience while effectively managing product listings, customer interactions, and supply chain management including order fulfillment processes.

Essential Job Functions

Product Development

• Identify top selling and profitable products through dynamic reporting.

• Partner with central product development team to retire products and source new products.

Webstore Administration

• Maintain and monitor product listings, including product descriptions, images, prices, and inventory levels.

• Maintain and monitor different customer types and related profiles including specific pricing conditions.

• Maintain product categories, tags, and search functionalities to improve customer experience with website navigation

• Ensure the webstore operates smoothly by addressing any defects or issues through collaboration with relevant teams including internal IT and external technical support.

Webstore Order Monitoring

• Monitor the receipt, fulfillment, and shipment of webstore orders. Handle any webstore order modifications or cancellations.

• Monitor low stock levels for webstore orders and collaborate with the operations team to ensure efficient supply management.

• Monitor the configuration of shipping methods, shipping rates, and delivery of webstore orders accordingly.

Customer Service

• Respond to customer-related inquiries regarding product information, orders, returns, and refunds.

• Process returns, exchanges, and refunds based on the webstore's policies.

Marketing

• Monitor marketing campaigns, such as discounts, promotions, and loyalty programs.

• Partner with central marketing team for branding messaging, advertising, and content/collateral creation

App Integration and Plugins

• Collaborate with external technical partners and internal functional and technical SMEs to ensure seamless and efficient integration between Shopify and enterprise systems such as ERP, Tax, CRM, Pricing, Marketing, and Business Intelligence.

• Ensure integrations are up to date, addressing exceptions as necessary.

Basic Qualifications

• 3+ years of experience in e-commerce.

• Bachelor's degree

Preferred Skills & Experience

• Experience in Pre-K-12 Education

• Entrepreneurial-spirit

• Shopify or Magento webstore experience

• Understanding of supply chain logistics.

• Familiarity with order management processes.

• Proficiency in product setup, promotional code creation, and promotional banner design.

• Experience managing returns, refunds, and cancellations.

• Ability to analyze reporting data for decision-making.

• Strong collaborative skills to work effectively with technical partners and various teams.

Compensation

California - Anticipated compensation for this position is $75-80k. Actual offer may be outside of this prediction and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data

Colorado - ~~~

Hawaii - Not hiring in this location

Illinois - ~~~

New Jersey - ~~~

New York - ~~~

Maryland - ~~~

Minnesota - ~~~

Vermont - ~~~

Washington - ~~~

Washington DC - ~~~

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit ~~~/ for details.

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Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

Please visit ~~~ for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit ~~~/ .

For an overview of our Interview Process, please visit ~~~/ .

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit ~~~/ for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.

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