Warranty Technician

Description We are offering a long-term contract employment opportunity for a Warranty Technician in the marine industry. This position is based in Lowell, Michigan. As a Warranty Technician, you will be part of a remote team, charged with the responsibility of closely coordinating with Customer Service Quality and Technical Support for the successful execution of your duties.

Responsibilities

• Independently review and comprehend existing warranty contracts and terms

• Provide warranty support to all channel partners, consumers and internal customers

• Timely processing of warranty claims against warranty contracts

• Maintain detailed records of all Return Merchandise Authorizations (RMA's) processed into the SalesForce CRM

• Escalate questions and concerns to senior team members when necessary

• Collaborate with various teams such as Customer Service, Engineering, Field service, Product Management, Quality or Tech Support as needed

• Correspond with Returns receiving team on associated Warranty claims

• Demonstrate the ability to work independently and drive the completion of tasks within a timely manner per processes

• Uphold the highest standard of professionalism

• Be open to accepting additional workload as delegated by superiors. Requirements - Proficiency in Customer Service and Interpersonal Skills

• Experience with Microsoft Office Suites including Excel, Word, and PowerPoint

• Ability to provide effective Technical Support

• Experience in Training and Coordination roles

• Capable of Quality Review and Claim Administration

• Knowledge of Database management, Contracts, and Component Selection

• Familiar with ERP - Enterprise Resource Planning and CRM systems

• Strong Communication Skills

• Ability to Execute tasks and manage Product Management

• Working knowledge of Digital platforms, Mobile technologies, Power BI, and Maps API

• Background in Engineering is desirable Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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