Warehouse Lead Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Assist Supervisor and Manager with all aspects of the Warehouse Night operation while ensuring the proper and timely movement of freight and providing an exceptional customer service. Hours are from 5:00PM - 2:00AM

Tasks and Duties

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Warehouse Operational Performance Standards. (~~~)

• Responsible for the accurate and timely processing of all work activities relating to the in and out going freight flow of the teams within the department

• Responsible for stock control for the teams within the department

• Receive drivers, register where necessary and lead the loading/unloading process

• Responsible for the correct and timely OSD reports in the Expeditors' system

• Managing and coaching the warehouse agents and warehouse agent senior

• Responsible for the safe handling of the various internal modes of transport for the warehouse staff

• Leading the daily team huddles (briefing and debriefing) within your warehouse teams

• Monthly 1 on 1s with the warehouse leads and Warehouse Agent & Agents Senior

• Assist the Warehouse Supervisor, Manager with setting up development plans for the warehouse agents and warehouse agent seniors and assist with the development plans for warehouse agent senior

• Mid and end of year reviews with the Warehouse Agents & Warehouse Agent Senior

• Attend and participate in warehouse leads meetings

• Attend and participate in internal meetings (gateways, customer service departments)

• Maintain contact with internal departments via telephone and email

• Train the warehouse team; daily tasks and if necessary implement new global processes

• Responsible for the training of new hires based on the expeditors training scheme

• Adhere to security and compliance rules which have been set up by Expeditors

• Provide daily Warehouse Inventory checks

• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records

• Perform accurate and timely data entry for receiving freight allocation, shipping and inventory management

• Maintain damage records and backorder logs

• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders

• Maintain strong relationships with vendors (trucking companies, and others)

• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

Support the Supervisor in the following areas

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

• Be continuously open and positive to implementing new system changes and enhancements with the team

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

• Write with pencil/pen/marker

• Functions performed primarily while seated at desk and driving a forklift truck

• 2 years of industry specific knowledge

• Hazardous Materials Certification (preferred)

• Self-reflecting and open to feedback

• Initiative and ability to work in autonomy

• Proven leadership attitude and background

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Good computer skills (e.g., MS Excel, MS Word)

• Fluent in English

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus