VP, Operations

Description:

Responsible for providing expertise and guidance to organizational initiatives relating to deposit operations, payments, and central processing, and associated products and services. This position will develop and execute a strategic plan designed to enhance operational effectiveness and drive innovation while optimizing talent, process, and technology. Responsible for the development, implementation, and ongoing process improvement of all new deposit operations products and services and directs the overall activities of service delivery, compliance, policies, procedures, and process execution. Negotiates contracts with vendors and performs due diligence. Ensures goals are established, communicated, and met while maintaining world-class member service.

NORMAL DAY-TO-DAY WORK

1. Responsible for innovation, development, administration and delivery of payments products and deposit products services including policies, procedures, processes, operations, compliance, and business goals. Researches, recommends, and implements operational policies and programs.
2. Creates a culture of understanding around leveraging of back-office automation and the need to upskill talent to generate higher levels of efficiency and improved employee/member experiences.
3. Develops business cases, participates in vendor selection, and implementation/execution of vendor changes to meet evolving best practices and business needs.
4. Serves as the primary liaison to third party vendors that assist in the delivery of deposit operations and payments services to the Credit Union. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development.
5. Keeps informed of market conditions, monitors trends, and provides insights to assist in the development and implementation of new products and services and alternative delivery methods. Responsible for the development and execution of a deployment strategy designed to support organizational initiatives and increase member engagement.
6. Works collaboratively with internal stakeholders and subject matter experts to identify opportunities to enhance overall credit union operations in support of established strategic priorities.
7. Lead operational technology implementations, including various integrations. Provide effective and efficient administration for these software solutions. Work with users across the various lines of business to enhance the operations of business processes.
8. Lead change management and business process improvement initiatives throughout various departments for successful implementation of the new system, associated processes and policies.
9. Provide leadership and consulting support to Credit Union executives and management on matters of operational policy development, and strategic implementation in support of achieving corporate objectives and business growth. Establishes roadmaps and/or project requests for prioritization based on strategic goals.
10. Forecasts, budgets, and manages staffing levels and provides strategic oversight for all department activities.
11. Creates a culture of leadership and accountability that inspires positive action in others.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.
2. Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing.
3. Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc.
4. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
5. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. BS/BA degree in Business, Finance, Marketing or related field.
2. A mix of experience with Retail and Business Operations is preferred.

OUR CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

If you have questions about this position description, please feel welcome to ask. You can reach our HR department at:

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609

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Requirements:

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