VIP Technical Support Technician

Req ID: RQ185876

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Systems Administration

Skills:

Customer Service,Technical Support,Troubleshooting

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a VIP Technical Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a VIP Technical Support Technician you will provide "white glove" IT customer support services for the Executive Staff at GDIT. The Executive Staff includes, but not limited to Vice President level and above.

In this role, a typical day will include:

• Provides "White Glove" IT Customer Support Services for the Executive staff at GDIT. The Executive staff includes, but not limited to Vice President Level and above.

• Responsible for designing and supporting individually tailored and appropriate at-work IT solutions for the Executives.

• Provides proactive interaction with Executive Admins for any associated IT needs.

• Provides support and management for conference rooms and associated AV components

• Ability to have flexible hours to accommodate executive staff as needed.

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

• Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

• Installs and configures applications software and related hardware (such as desktops, laptops, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

• Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.

• Provides software and system troubleshooting and support.

• Provides technical support and training to end-users.

• May provide guidance and work leadership to less-experienced technicians.

• Maintains current knowledge of relevant technology as assigned.

• Participates in special projects as required.

Required Qualifications

• Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or related work experience.

• 5+ years of directly related experience supporting end-user computing and customer support

• Strong written and oral communication

• Excellent customer service skills

• Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)

• Experience with desktop/laptop and application support

• Support for handheld devices (iOS, Android, Windows)

• Solid understanding of basic networking principles.

• The selected candidate will be required to obtain, and maintain a Secret level Security Clearance. (Active Clearance at time of hire highly desirable

Desired Competencies

• Operational knowledge of the following is a plus: Active Directory and Group Policy, SharePoint, and Microsoft System Center products

GDIT IS YOUR PLACE

? 401K with company match

? Comprehensive health and wellness packages

? Internal mobility team dedicated to helping you own your career

? Professional growth opportunities including paid education and certifications

? Cutting-edge technology you can learn from

? Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $32.02 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.