Vice President, Operations

Description:

Type of Role: Full-time

Reports to: President, Ascend Medical

Location: Atlanta, GA

Company Summary:

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. We achieve this by offering whole person primary care that is conveniently delivered. Our advanced primary care integrates behavioral health, metabolic health and lifestyle health to treat ‘the whole you' and support you on your journey towards longevity and happiness. Our services are conveniently delivered across brick-and-mortar practices, virtual care and at home ‘house calls'. Ascend's model is centered on a culture of innovation, constantly pushing the boundaries of patient experience. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Our values:

· Patients before Profits

· Empathy before Expedience

· Progress before Stagnation

· Team before Individual

· Safety before Everything

With Ascend Medical, you'll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. We take all insurances but are working towards a world where we take full risk on our patient populations.

What we offer:

· Benefits Package- medical, dental, vision, life available on your first day!

· 401k with matching

· Employee Stock Option Plan

· Generous paid time-off policy, paid parental leave, company holidays and much more!

Position Summary:

The VP of Operations is a key leadership role (and part of our Senior Leadership Team), responsible for managing multiple practices, overseeing our operational staff responsible for delighting patients; this includes Practice Managers, Health Concierges, Care Navigators and Mobile MA/RN teams to ensure smooth operations across all clinical and supporting aspects. The VP of Operations is dedicated to delivering exceptional patient experiences and optimizing practice performance in line with Ascend Medical's mission to elevate mind, body, and soul.

Ascend is positioning itself as a ‘Managed Services Organization' or MSO. Practices are partnering with or selling to Ascend so that they can elevate the level of care they offer, enhance the economics of their practice and improve the quality of their (and their staff's) lifestyle. As such, Ascend aspires to the highest operating standards, in particular:

• Raising the bar in care quality and coordination

• Optimizing capacity utilization of our providers and their care teams

• Maximizing revenue capture for the excellent service we deliver to our patients

• Delivering a ‘frictionless' experience to our patients, providers and care teams

• Creating a working environment and culture that excites our team-members and is sought out by high-performers across the industry

You're a Great Fit for This Role If You Can:

Elevate Team Performance

Ideal candidates will come with ready-made playbooks in driving practice performance across productivity, efficiency and revenue capture. You will develop a culture of performance, with clear performance metrics, regular huddles and training for leaders and staff to continually enhance their ability to perform.

Lead & Develop Diverse Teams (both clinical & operational)

Seamlessly oversee the daily operations of multiple practices, ensuring positive patient experiences, high team satisfaction, happy providers, workplace efficiency, and top-tier service delivery. Strong candidates will be good listeners and naturally empathetic, creating a collaborative and supportive environment that fosters professional growth and exceptional performance.

Drive practice P&L: Be accountable for growing existing practices and minimizing expenses so as to maximize profitability

Implement Operational Standards

Establish, communicate, and enforce policies, practices, and standards to maintain consistent, efficient, and effective operations across all teams. Embed best practices into EMR workflows where possible.

Integrate new practices: Work closely with the Integration team to determine how newly acquired practices should be integrated into Ascend's ecosystem and partner with physician owners to hand off management of their practices to Ascend.

Collaborate with Senior Leadership & Transformation Team: Work closely with senior leaders and Transformation Team to develop and achieve company goals, providing operational expertise and guidance on key projects and systems.

Troubleshoot and Resolve Issues: Proactively address operational challenges, including equipment issues, patient complaints, inefficiencies, and workplace conflicts, ensuring smooth and continuous operations.

Own Healthcare Compliance Protocols: Ensure that all practices not only meet but exceed the latest regulatory healthcare standards, maintaining a culture of compliance and safety across the organization. By staying ahead of regulatory changes, you'll protect our patients and team members while supporting Ascend Medical's commitment to excellence.

Requirements:

Qualifications:

The ideal candidate will offer:

· Bachelor's degree in Business, Healthcare Administration, other related field. MBA preferred.

· Minimum of 5 years of industry-related experience.

· Minimum of 3 years of practice management experience (primary care a plus).

Knowledge, Skills, and Abilities:

• Self-starter that is impatient with current state and unafraid to jump in and make things better
• Strong supervisory and leadership skills; experience in conflict resolution.
• Natural gravitas.
• Excellent verbal and written communication skills.
• Excellent in managing physicians – balancing respect with polite encouragement to harness collaboration and positive change
• Extensive knowledge of the principles, procedures, and best practices in the healthcare industry – most notably in primary care practice excellence.
• Experience managing multiple practices (5+) across a region.
• Excellent organizational skills and attention to detail.
• Proficiency with EMR software (Athena preferred).
• Proficiency with Microsoft Office Suite and related software.
• Ability to adapt to changing priorities.

Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry.?We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.

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