Veterinary Referral Center of Central Oregon Inc • Bend, OR 97701
Job #2768830066
We are a group of enthusiastic pet heroes who go beyond expectations at providing a personalized experience for all patient-guests and their parents. We currently provide dermatology, internal medicine, medical oncology, neurology, surgery, physical rehabilitation, ophthalmology, emergency, and urgent care services. Our quality of care and diverse specialty offerings makes VRCCO's team the leaders in advanced pet care for Central Oregon. To improve the experience for our patients and help support our amazing team, we have created a purpose built veterinary hospital campus, with over 26,000 sq. ft. to serve our community. This facility has all the advanced diagnostic and therapeutic capabilities (MRI, CT, Fluoroscopy, chemotherapy, etc…). It also has a campus-like feeling for employees and clients with food trucks, childcare for staff, beer garden, and an upstairs balcony.
At the Veterinary Referral Center of Central Oregon, we believe that teamwork, superior patient and client care, education, and fun are the secret to a wonderful career. From day one we have known our staff has to come first to make this happen. We are pretty sure we are the first ever, and perhaps still the only, Veterinary Specialty Hospital to be Great Place To Work Certified (~~~). Come see the difference for yourself and be a part of our team.
Job Summary:
The Veterinary Customer Service Representative (CSR) plays a crucial role in ensuring exceptional client experiences. As the first point of contact, the CSR provides compassionate and professional service to pet parents, ensuring their needs are addressed promptly and accurately. This role requires the ability to multitask in a fast-paced environment while maintaining a calm and courteous demeanor, especially in emergency situations. The CSR supports veterinary teams by efficiently managing client communications, appointment scheduling, and the accurate handling of patient records. The ideal candidate is customer-focused, detail-oriented, and possesses excellent communication skills.
In this role, the CSR will be responsible for fostering a positive environment, acting as a liaison between clients and veterinary staff. The CSR must be comfortable working with a diverse group of individuals, including doctors, technicians, and assistants, and must be able to handle stressful situations with professionalism. The ability to empathize with clients while managing time-sensitive requests is essential for success in this position.
Essential Functions:
Other
Education & Experience:
Knowledge, skills, and abilities and/ or competencies:
Physical demands:
The above duties are not an exclusive list. As the CSR's knowledge base and skill set grow, training will be provided for more advanced duties.
EEO Statement:
VRCCO believes that a diverse and inclusive workforce is essential to our One Team success. All employment decisions are based on merit, experience, ability, performance, and business needs.
Compensation details: 20-22 Hourly Wage
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