Vendor Support Specialist/Customer Service

Adecco is looking for a highly motivated Vendor Support Specialist to join our team in Marlborough, MA. This temporary position plays a key role in providing excellent service, managing communication with vendors and internal teams, and ensuring timely resolution of service-related issues. The ideal candidate will possess strong problem-solving skills, exceptional organizational abilities, and the ability to handle a high volume of inbound communications effectively.

(This position has the potential for conversion into a permanent role based on attendance and performance.)

Location: Marlborough, MA

Work Hours: Monday - Friday, 8:00 AM - 5:00 PM

Pay Rate: $25.00 per hour

Onsite Requirement: 2 days onsite per week (Tuesdays and Wednesdays)

Duties and Responsibilities:

• Communication Management:

• Respond accurately, promptly, and professionally to all forms of communication, including emails from the field or via the ServiceChannel platform.

• Ensure services are completed on time and escalate issues to the Manager when necessary to address delays or problems.

• Maintain strong communication with Vendors, Store Managers, and Home Office personnel to resolve issues and answer inquiries.

• Invoice Auditing & Reporting:

• Perform auditing of invoices in accordance with department requirements.

• Prepare ad hoc reports and analysis as needed by the team.

• Maintenance and Project Support:

• Support ongoing maintenance programs such as striping, scrubbing, and high dusting.

• Assist with project-based programs, including new stores, store relocations, and remodel projects.

• Customer Support:

• Promote a positive company image and provide excellent customer service to support Building Services objectives.

• Compose and send personal replies to emails, maintaining assigned reports and communication logs.

• Multi-Tasking & Prioritization:

• Handle multiple tasks simultaneously in a fast-paced environment.

• Prioritize work to ensure the most critical issues are addressed first.

Minimum Qualifications:

• Minimum 2 years of experience in call center, customer service, or a related field.

• Proficient in Microsoft Excel (pivot tables, formulas, and data analysis).

• Knowledge of ServiceChannel is a plus but not required.

• Proven conflict management skills and a flexible mindset focused on conflict resolution .

• Strong organizational skills , follow-up skills , and attention to detail .

• Excellent verbal and written communication skills .

• Ability to prioritize tasks and manage time effectively.

• Typing skills and comfort with handling a high volume of inbound content.

• Previous experience working with vendors is a plus!

If this sounds like the position for you, apply today with your up to date resume!

Pay Details: $24.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance