User Experience Researcher - NetSuite

Job Description

New Grad Role for those joining within 12 months of their graduation date, earliest start date being June 2nd, 2025

WHY ORACLE NetSuite?

One word - Transformation.

At Oracle NetSuite, we believe the Cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward. Founded in 1998 by Oracle CEO, Larry Ellison, and NetSuite CTO and Chairman Evan Goldberg, Oracle NetSuite is used by more than 20,000 high growth and midsized companies and divisions of large enterprises to run mission-critical operations without the high costs and inefficiency of on-premise systems.

We are a family of Designers, Researchers, Product Managers, Developers, Test Automation Engineers and Technical Writers, sharing an enthusiastic work culture in our terrific offices across Redwood Shores (CA), Austin (TX), Morrisville (NC), Kitchener-Waterloo (Canada), Brno (Czech Republic), Montevideo (Uruguay), and Barcelona (Spain). We believe the greatest and simplest solutions come from a group effort. We move forward by bridging Experience Design with Product Management and Engineering at every step of the problem definition and product development. We pursue innovative ways of building user-centered solutions that scale over time; We think out of the box and spend a lot of time brainstorming. We work using Agile methodologies and MVP approaches. We proudly practice Design Thinking and iterate our solutions based on customer feedback and technical feasibility.

What We're Looking For:

We're looking for an entry-level User Experience Researcher to join the Oracle NetSuite product team. You will work with a cross-functional team to help deliver against a roadmap, execute research at all stages of the end to end design process, and keep customer insights alive during product development. You will be part of a global UX research team that supports many product areas across the NetSuite organization. The research team is a team of qualitative, quantitative, and mixed methods experts and product design experts. Our backgrounds may vary but we all share some common attributes - we are curious, empathetic, data-driven, love looking for patterns in data, and are passionate about improving the NetSuite experience for the people we design for. This position will enable you to grow your research skills and give you opportunities to be mentored and work alongside a diverse and knowledgeable team of research peers.

Career Level - IC2

Responsibilities

What you'll do:

• Execute and deliver user research at various stages of the development lifecycle, including formative and generative research, validation research and/or measurement of final product experiences.

• Collaborate with Experience Design (designers and other researchers), product management, and other cross-functional stakeholders to help establish research strategy, methodology, and process for product team projects.

• This is a very hands-on role and includes helping with participant recruitment, data collection, data synthesis and analysis, and delivery of findings and recommendations.

• Contribute to the refinement of a global research practice with their own unique viewpoint.

• The area/projects/team the role will work on will depend upon the organization's greatest needs at the time of hire. The position affords the opportunity to work on various teams over time based on fit.

Objective Minimum Qualifications:

To be considered for a UX Researcher position in the NetSuite GBU, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript.

• Have an advanced-level degree in User Experience, Psychology, Human-Computer Interaction (HCI), Human Factors, Usability Engineering, Information Science, or a related field (ex. MS, MA, PhD) by May (August at the latest) 2025.

• Will have graduated within 12 months of the actual start date (Start date for all new grad roles: Summer/ Fall 2025).

• Are fluent in English with outstanding written and verbal communication skills.

• Have demonstrated experience planning and executing 3 or more of the following types of research and usability evaluation activities, through coursework, projects, internships, and/or research assistantships:

• Concept validation, heuristic evaluation, cognitive walkthrough, survey design, interview or focus group design, requirements gathering activities, empathy-, journey-, workflow-or affinity maps, formative and summative usability evaluations, or equivalent.

• Ability to work effectively with geographically distributed teams.

• Tenacity to tackle projects in a dynamic setting while staying organized.

• Proactive nature and a willingness to navigate and deliver in situations with uncertainty and incomplete information.

• Passion, curiosity, and a desire to ultimately find the best possible solution through data-driven research.

• Reside in Canada and/or attend a university in Canada.

• Authorized to work in Canada in 2025.

Additional qualifications include:

• Knowledge of inferential statistical methods applied to a UX research setting

• Knowledge of how to conduct UX research to inform and assess AI/ML user experiences

• Experience in B2B enterprise software

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $50,500 to $110,000 CAD per annum

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**