• User Experience Designer

    EntergyNew Orleans, LA 70181

    Job #2808324148

  • Work Place Flexibility: Hybrid

    Legal Entity: Entergy Services, LLC

    This is a hybrid position onsite three days a week in The Woodlands, TX or New Orleans, LA. Relocation assistance and sponsorship is not provided.

    JOB SUMMARY/PURPOSE

    The User Experience Designer for Entergy's AI organization will play a pivotal role in guiding our organization through the dynamic landscape of Artificial Intelligence (AI) and digital transformation. This position reports to the Director of AI Governance & Enablement and will help form and implement strategies that drive user adoption for our organization's AI initiatives using human-centric design principles. This role requires a dynamic and experienced design and/or change management professional capable of driving change at the product level through high-quality designs, ensuring that product users are engaged, informed, and ready to adapt to the transformative impact of AI technologies.

    Collaborating with other members of the AI teams (fellow designers, Product Managers, Engineering team members, Business analysts, Business managers, Governance & Enablement teams, Platform teams), the UX Designer will focus on UX research, interaction, visual, and process design. The UX Designer will facilitate conversations with our business customers to learn and document their behaviors, attitudes, emotions, journeys, and pain points. The UX Designer will incorporate those learnings in creating innovative product designs, prototypes to aid in visualizing product vision, helping the AI teams re-design user processes, and strategizing on product rollout and communications to maximize the transformative impact of our AI products.

    JOB DUTIES/RESPONSIBILITIES

    1. Product Thinking

    2. Design experiences for successful product outcomes

    3. Engage and collaborate on product strategy

    4. Design end-to-end solutions

    5. UX Craft & Visual Design

    6. UX research & discovery

    7. Experience research, empathy mapping, ethnography, journey mapping

    8. Design strategy

    9. Information Architecture

    10. Wire-framing

    11. Prototyping

    12. Story Telling

    13. Interaction design and usability testing

    14. User interviews

    15. Design documentation and QA

    16. Understanding of material design library and best principles

    17. Setting up and managing design systems

    18. Staying educated on latest design best practices and trends

    19. Change Management

    20. Develop plans to facilitate AI technology adoption

    21. Collaborate with project leaders to identify and address change impact and potential areas of resistance to change

    22. Identify potential risks and challenges associated with new product development and incorporate mitigation plans in overall design

    23. Establish feedback mechanisms to gather user and stakeholder feedback. Incorporate feedback data to identify improvement opportunities to ensure successful product adoption

    24. Stakeholder Engagement

    25. Engage with project teams, business leaders, product users, and other stakeholders to understand requirements and concerns.

    26. Build and maintain relationships with key stakeholders to understand their needs and ensure ongoing support for projects.

    27. Incorporate strategy of integration of new products into existing business processes through design.

    28. Communication

    29. Clarify your design process and when it fits within your team's roadmap and goals

    30. Communicate design decisions and strategies

    31. Consistent communication with team members and stakeholders on the progress of design and product

    32. Communicate design's role and value for Entergy's customers and stakeholders

    33. Contribute to the development and delivery of project-specific user training

    34. Facilitation

    35. Facilitate design, brand, and product strategy sprint workshops

    36. Influence and collaborate with team members on executing successful outcomes

    37. Coordinate users' inclusion through various methods e.g. rapid feedback, listening sessions, and usability testing

    38. Be able to deliver in a rapid, agile manner

    39. Training and Enablement

    40. Train and mentor AI teams and business customers on design thinking principles and techniques

    41. Collaborate with AI product delivery teams in incorporating design processes in delivery methodologies

    42. Collaborate with AI enablement specialists in developing guides to promote democratization of AI capabilities throughout the company.

    MINIMUM REQUIREMENTS

    Minimum education required of the position

    Bachelor's degree or equivalent work experience

    Minimum experience required of the position

    • Level I: 0-2 years of professional experience with a mix of UX design and change management experience; 5+ years of professional experience with a mix of UX design and change management experience in lieu of degree

    • Level II: 2+ years of professional experience with a mix of UX design and change management experience; 6+ years of professional experience with a mix of UX design and change management experience in lieu of degree

    • Level Senior: 5+ years of professional experience with a mix of UX design and change management experience; 9+ years of professional experience with a mix of UX design and change management experience in lieu of degree

    • A background with product prototyping and testing, future visioning, strategy development, user journeys, UX research

    • Exposure/experience designing UI and visualizations for analytics products desired

    • Experience with change and communications strategies related to deployment of digital products preferred

    • Experience with Agile development methodology preferred

    Minimum knowledge, skills and abilities required of the position

    • Familiarity with industry design and prototyping tools (Sketch, Figma, XD, and Webflow)

    • Excellent communication, collaboration, and organizational skills

    • Ability to work independently and as part of a team

    • Strong analytical and problem-solving skills

    • Familiarity with energy and utility industry preferred

    #LI-TR1

    #LI-HYBRID

    Primary Location: Texas-The Woodlands Texas : The Woodlands || Louisiana : New Orleans

    Job Function : Professional

    FLSA Status : Professional

    Relocation Option:

    Union description/code : NON BARGAINING UNIT

    Number of Openings : 1

    Req ID: 117119

    Travel Percentage :Up to 25%

    An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (~~~) to view the EEI page, or see statements below.

    EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

    Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (~~~?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

    Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

    Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (~~~) and Pay Transparency (~~~) .

    Pay Transparency Notice:

    Pay Transparency Nondiscrimination Provision (~~~) (~~~)

    The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact ~~~ to schedule a time to review the affirmative action plan during regular office hours.

    WORKING CONDITIONS:

    As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

    Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

    Job Segment: User Experience, Change Management, QA, Quality Assurance, Technology, Research, Management, Quality

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