US - Field Technical Spt Cons II - US4

Job Title: PC/Printer Field Service Technician

Duration: 24 Months on W2

Location: Des moines Des Moines IA 50266 United States

Pay Rate: 26.70/hr on w2

Job Summary: We are seeking a dedicated and customer-focused HP PC/Printer Field Service Technician to provide hardware support and related services for HP's PC products, including laptops, desktops, RPOS, workstations, and printers. This is a fast-paced, dynamic role that requires strong technical and mechanical troubleshooting skills, customer service excellence, and adaptability. As a Field Service Technician, you will handle break/fix situations on-site, educate customers about technology, and uphold HP's commitment to customer satisfaction and business growth.

Key Responsibilities:

1. Perform on-site repair, configuration, and installation of hardware, software, and network components for HP PC products and printers.

2. Troubleshoot various hardware issues, including third-party software and network components, to ensure optimal performance.

3. Assist with technical action plans in collaboration with escalation teams to remediate hardware issues promptly.

4. Serve as a customer-facing representative, managing service events with professionalism and a solution-oriented approach.

5. Build strong, positive relationships with customers through effective verbal and written communication.

6. Educate customers on HP technology solutions, addressing any questions or concerns.

7. Maintain awareness of HP's contractual obligations and align service delivery to meet business and customer needs.

8. Make well-informed, business-oriented decisions to ensure efficient operations and customer satisfaction.

9. Adhere to HP's standard business policies and document service activities accurately.

10. Prioritize, plan, and manage daily tasks independently, re-prioritizing as necessary to meet customer and contract requirements.

Core Competencies:

• Mechanical Aptitude: Proficiency with tools and alignment equipment.

• Customer Orientation: Understand customer needs and HP's commitments.

• Troubleshooting Skills: Ability to diagnose technical/mechanical issues.

• Prioritization & Planning: Manage multiple tasks independently.

• Business Awareness: Recognize the financial impact of service delivery.

• Interpersonal Skills: Strong in-person communication and relationship building.

• Attention to Detail: Ensure accuracy in technical and administrative tasks.

• Independent Thinking: Make informed decisions in compliance with company standards.

Requirements:

• High School Diploma or equivalent (College degree preferred).

• Hardware technology training and demonstrated technical/mechanical aptitude.

• Experience in technical hardware repair and customer-facing roles.

• Ability to lift, move, and handle up to 50 pounds of equipment.

Dress Code: Business Professional - Black slacks and blue collared shirt.

Benefits:

• Cell phone reimbursement.

• Laptop/tablet provided.

• Opportunity to work in a dynamic and growth-focused environment.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.