US Education Accounts Specialist

US Education Accounts Specialist

Austin,Texas,United States

Sales and Business Development

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. What does this mean? You have energy, dedication, passion, and the capabilities to help Apple provide a world-class buying experience to our customers. You're not only passionate about representing the Apple brand, but also interested in how we can transform the customer experience throughout the purchasing and post-sales processes.

Description

In this role, you will: - Drive resolution of customer issues regarding contracts, order placement and fulfillment, accounts receivable and the Education online store. - Build relationships with cross-functional teams, manage and drive issues to resolution in a timely manner and provide consistent communication with customers and the sales teams. - Contribute to the continuing development of the Customer Success team by offering timely feedback and solutions that define, develop, and resolve business issues impacting sales. - Collaborates to support business processes in a manner which minimizes disruption, creates efficiencies and maintains operating flexibility. - Be a subject matter expert for our business processes and market requirements.

Minimum Qualifications

• 2+ years of experience in a pre-sales, sales support, administration, or similar function

• Experience working directly with customers and sales teams, understanding common sales terms and methodologies

• Passion for education, Apple technology, and the customer experience

• Bachelor's degree or equivalent experience

Key Qualifications

Preferred Qualifications

• Background in program, project, or process management is desired

• Experience in technology, education, or related industry is preferred

• MacOS and Salesforce experience is desired

• Working knowledge of Apple products is a plus

• Strong business acumen, analytical and problem solving skills, and attention to detail

• Outstanding customer focus

• Excellent verbal and written communication skills

• Strong relationship building and collaboration skills; Ability to build effective relationships and partnerships with cross-functional teams

• Creativity and self motivation with the ability to cut through ambiguity and thrive independently in a fast-paced, constantly changing environment

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (~~~)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .