Unpaid Support Desk Technician Intern (Up to 3 positions)

Butler Tech Students Only/Student Internship

8/14/2024

Butler Tech Fairfield Twp, D Russel Lee Bldg

September 2024

Butler Technology and Career Development School

The Support Desk Technician Intern will be one of the primary technicians for students' technology needs at D. Russel Lee and School of the Arts. Interns will:

• respond to "tickets" generated either from walk-up requests or online through the ticketing system;
• diagnose and recommend repairs; and
• work on special technology-related assignments.

Students will be provided with Butler Tech shirts and a set of computer tools which they will be allowed to keep upon completion of their internship.

Interns will work between 8 and 20 hours a week. A schedule will be established at the start of the internship between the student, the counseling office, and IT staff.

Internships run from September to April.

• Current Fairfield Township Campus student in one of the following programs:
  • IT,
  • Engineering,
  • Digital/Emerging Media, or
  • Business;
• At least 3 months of previous Support Desk Intern or related experience;
• Basic knowledge of computer hardware, software, and networking relevant to the position;
• Strong oral and written communication skills;
• Ability to follow instructions and work as part of a team;
• Strong work ethic and a positive attitude;
• Ability to provide customer service, document progress, organize, prioritize, problem-solve, think critically, and exercise professional judgement;
• Satisfactory attendance and discipline record.