Trust and Safety Technical Program Manager

Trust and Safety Technical Program Manager

Austin,Texas,United States

Software and Services

The Trust and Safety team is responsible for ensuring the trust and safety of Apple services through a combination of threat modeling, data-driven policy, and machine learning. To do so, we are seeking an expert in fraud and abuse on digital platforms such as account takeovers and spam. This role will help drive and support the evolution of the business, working in lockstep with internal and external business partners to rapidly build and deploy effective fraud-fighting solutions to production which is essential in our fight with fraudsters and abusers. It's a hands-on, cross-functional, highly-engaged job. No folks who like to observe from the sideline. A good PM is key to the success of the team and products. Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn't have imagined - and now can't imagine living without. If you're drawn by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your perfect job.

Description

Release the right set of features for our customers, on time and with high quality. Drive all aspects of the software development process: document requirements, scope work, develop a plan, generate a schedule, craft, implement and ship. Work cross-functionally across Apple to use the collective skills and intelligence of our people. Discover and eliminate complexity and ambiguity in projects to ensure visibility and establish goals and expectations for services requested. Make critical decisions and trade-offs to ensure your programs are successful. Help to define a product vision and strategy. Resolve discrepancies, troubleshoot, and unblock issues. Understand sophisticated technical projects and can quickly learn about new technologies and solutions to run their implementation. Connect with every level of our organization, from individual contributors to executives. Demonstrate high integrity and strong values, every single day. Keep up-to date on the latest technology solutions in market to generate innovative ideas to tackle challenges. Work closely with Legal, Privacy and Security teams to design and implement solutions.

Minimum Qualifications

• 5+ years of program management experience with consumer-facing products.

• Experience in designing and operating highly distributed, scalable and available systems

• Understanding of big data and machine learning systems, tools and technologies

Key Qualifications

Preferred Qualifications

• Strong technical proficiency, steadfast attention to details, persistent at follow up and demanding of quality.

• Consistent track record of running complex cross functional software projects that support applications and services

• International product development experience

• Proficiency in applying project management and collaboration tools

• Strong verbal and written communication and presentation skills

• Hands-on experience building and delivering client software, web and internet services

• Self-starting, self-directed, results producing and self-sufficient.

• Flexible and open working style, with an ability to quickly establish trust and credibility

• Experience working in a multifaceted, results driven environment.

• Comfortable managing ambiguity and working with cross-functional teams.

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (~~~)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .