Translation Program Manager

Overview

M Health Fairview is seeking a Translations Program Manager! This is a full time opportunity that offers 80 hours over a 2-week pay period- and is benefit eligible!

Summary: The Translations Program Manager is an integral part of developing and implementing a seamless experience for our patients and employees where they can communicate and understand information in their preferred language and feel welcomed and included by the system. This role will oversee the day-to-day duties of executing system translations. This includes the management of the intake process used by employees to request translated content, working with the translation vendor to complete translation requests, and with stakeholders to support communications and access to translated content systemwide.

Responsibilities Job Description

Job Expectations:

System Program Manager for Translations:

• Manages all aspects of translation program, including intake, stakeholder communication, monitoring and timely processing of translation requests, quality control and improvement.

• Effectively communicates with internal stakeholders, vendors, and colleagues to ensure high quality translated materials.

• Respond in a timely and professional manner to inquiries concerning translations

• Oversee procurement and management of contracted vendors for the Translations Services Program.

• Monitor and coordinate the assignment of vendors to fulfill requested translation services including print, digital, audio, and video translations

• Design, support, and implement translation services' systems and protocols as integral functions of the organization and department operations, programs, services, and activities.

• Must have knowledge of translating content into multiple languages

• Ability to cohesively report outcomes across projects, set realistic goals and timelines

• Demonstrates exceptional attention to details and deadlines

• Acts as the appropriate point of contact for systemwide translation

• Understanding of basic inventory and project management methods

• Document required information and data accurately and in a timely manner

• Partner with potential interdisciplinary teams to improve provision of care

• Basic understanding and familiarity with top languages spoken in Minnesota

• Highly organized, attention to detail and self-motivated

Adaptability:

• Travel to multiple locations and settings across the organization when needed

• Demonstrate personal flexibility to meet employee and patient communication needs.

• Manage and communicates unanticipated changes throughout the day.

Organization Expectations, as applicable:

• Highly collaborative with strong abilities to work independently and as a part of a team.

• Demonstrates ability to provide clear communication to various audiences

• Communicates in a respective manner.

• Ensures a safe, secure environment.

• Fulfills all organizational requirements

• Completes all required learning relevant to the role

• Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures, and standards.

• Fosters a culture of kindness, improvement, efficiency, and innovative thinking.

• Performs other duties as assigned.

Qualifications

Minimum Qualifications to Fulfill Job Responsibilities:

Required

Education

• Associates in English, Cultural Linguistics/translation related studies, Communications, or another related field or equivalent combination of education and experience

Experience

• Minimum of 1 year experience in project/program management

• Knowledgeable and experienced in program management methodologies and change management

• Demonstrated ability to work with multiple stakeholders and navigate diverse perspectives

• Familiarity and experience with Adobe InDesign, Basic Healthcare literacy understanding

• Proven experience working in or with large organization operations and communication

• Proven experience managing translations within a complex environment

License/Certification/Registration

Preferred

Education

• Bachelor's degree or equivalent combination of education and experience in linguistic/translation field

Experience

• Background in linguistics editing

• Familiarity with translation and language industries

• Familiarity with EPIC, and SmartWorks, and MyChart

License/Certification/Registration

• ATA accredited

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status