Training Performance Optimization Analyst II

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

The Training Performance Optimization Analyst II plays a crucial role in analyzing employee training performance and quality assurance data to generate actionable insights that drive continuous improvement within the Training and Quality department. This individual will leverage data visualization and storytelling techniques to communicate key findings and recommendations to stakeholders, effectively evaluating the effectiveness of training programs and processes for new hire onboarding, role conversion, uptraining, and targeted curricula. Furthermore, the analyst will develop data-driven resources and analyzes to identify trends, measure impact, and inform decision-making, while also supporting business partners with ad hoc data requests and analyses.

Key Responsibilities:

• Develop and maintain ad hoc and recurring reports on training and quality effectiveness and its impact on agent performance

• Provide data-driven recommendations to optimize training and quality programs and enhance agent performance

• Collaborate with CXO training creation teams to enhance curriculum based on data-driven insights.

• Collaborate with CXO quality assurance teams to support performance measurement for individual contributors

• Use SQL, Google Apps Script, and Tableau to transform raw data into compelling visualizations and dashboards

• Create cohesive and digestible data stories to communicate key findings effectively

• Contribute to defining, documenting, and maintaining standardized processes

Skills, Experience and Requirements

The ideal candidate is a highly motivated and skilled analyst professional passionate about driving exceptional training and quality experience through data-driven stories and insights. This individual will have a strong analytical and problem-solving passion. They thrive in a collaborative environment, contributing to team goals. A commitment to continuous improvement is essential, demonstrated through actively seeking feedback, pursuing development opportunities, and taking the initiative to enhance processes. The successful candidate will excel at delivering high-quality work, managing multiple tasks efficiently, and prioritizing business needs while embodying the DISH Way values of ownership, accountability, and long-term thinking.

Education and Experience:

• Bachelor's degree in a relevant field or equivalent work experience

Skills and Qualifications:

• Analytical Skills: Proven ability to analyze data, solve problems, and manage projects effectively

• Technical Proficiency: Advanced Excel or Google Sheets skills and familiarity with Google Apps Script, and SQL programming

• Data Analysis Tools: Experience with data visualization tools like Tableau (or similar platforms) is a plus

• Initiative & Problem-Solving: Self-motivated with a strong sense of initiative; able to identify and address root causes of problems independently

• Adaptability & Agility: Ability to thrive in a fast-paced environment and adapt to changing priorities

• Communication Skills: Excellent written and verbal communication skills, including presentation and interpersonal skills

• Documentation: Ability to develop clear and concise technical documentation

• DISH Way Alignment: Embodies EchoStar's vision, mission, values, and principles

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.