Training Manager I

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties and Responsibilities

Training Managers plan, coordinate, and direct the training delivery for all In-Home Services customer-facing field employee onboarding, technical certifications, and career development programs. Training Managers are accountable for ensuring customer service results by producing properly trained field management and technicians.

Key Responsibilities:

• Manages training staff in geographically dispersed locations

• Conducts needs analysis studies and partners with managers and supervisors to determine training needs

• Schedules, based on knowledge of identified training needs, courses designed to meet the needs of our business partners Conducts weekly train-the-trainer sessions with our operations partners for any and all changes in products, procedures, or services

• Trains assigned instructors and supervisory personnel in effective techniques for training, such as new employees' orientation, on-the-job training, sales techniques, health and safety practices, leadership development, and adaptations to changes in policies, procedures, and technologies

• Maintains records and evaluates statistical reports to determine the performance of instructors and effectiveness of curriculum and the learning retention of trainees

• Evaluates statistical data and quality assurance inspections to assist our operational partners in improving their overall installation standards

• Conducts proficiency examinations on all newly hired employees to ensure understanding of basic installation practices

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree from a four-year college or university strongly preferred; and 5 years related experience, including 2 years of supervisory/management experience; or equivalent combination of education and experience

Skills and Qualifications:

• Knowledge base in advanced training methodologies, adult learning theory, and evaluation processes preferred

• Ability to effectively respond to and interact with all levels of organizational staff

• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills

• Flexible, innovative, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment

• Ability to travel as required and possession of a valid personal credit card for reimbursement purposes is necessary

Salary Ranges

Compensation: $72,350.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.