Training Design Manager

Description Job Overview: o Training Program Development - Lead the design, development, and implementation of training programs for various levels of the organization, including applications (SAP, Microsoft Office, compliance, leadership development, and skill-building programs. - Ensure that the training content is up-to-date, relevant, and aligned with organizational goals and industry best practices. - Evaluate the effectiveness of training programs and update content as needed based on feedback, performance metrics, and organizational changes.

• Provide guidance, mentorship, and detail oriented development opportunities for training team members. o Needs Assessment: - Collaborate with senior management and department heads to identify training needs across the organization. - Conduct skills gap analysis to prioritize learning initiatives that support the company's strategic goals. - Develop training plans and schedules to ensure timely delivery of programs. o Training Delivery: - Deliver in-person or virtual training sessions for employees and store members as needed. - Coordinate with external vendors or consultants for specialized training programs, when necessary. o Performance Measurement & Reporting: - Develop and track key performance indicators (KPIs) for training programs to measure success and identify areas for improvement. - Collect and analyze feedback from participants to gauge the effectiveness of training and make data-driven recommendations for improvements. - Prepare regular reports for senior leadership on training outcomes and ROI.

o OTHER ACTIVITIES: - Stay current with industry trends, technologies, and learning methodologies to incorporate innovative approaches into training programs. - Encourage a culture of continuous learning by promoting detail oriented development opportunities across the organization.

Qualifications. o Experience: - Minimum of 5 years of experience in training and development, with at least 2-3 years in a managerial or leadership role. - Proven experience in designing and delivering both in-person and virtual training programs. - Experience managing a team of trainers or instructional designers. o Skills and Competencies: - Leadership: Ability to lead, inspire, and manage a team of training professionals. - Project Management: Strong project management skills, with experience managing multiple training initiatives simultaneously. - Training Delivery: Excellent presentation, communication, and facilitation skills, both in person and virtual. - Analytical Skills: Ability to analyze training needs, assess performance gaps, and create data-driven solutions. - Technology Savvy: Proficiency with Learning Management Systems (LMS), e-learning tools, and other training technologies (e.g., Articulate, Adobe Captivate). - Strong Organizational Skills: Ability to manage complex projects, deadlines, and resources effectively. Requirements Adobe Acrobat, Cisco Webex Meetings, Computer Programs, CRM, Dojo, About Time, Accounting Functions, Attendance, Communication, Customer Service, Conduct Training Sessions, Employee Training, Class Instruction, SAP Technology Doesn't Change the World, People Do.®

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