Training and Development Manager

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Our mission is to offer our customers unique moments of indulgence that are delicious to every sense.

We are looking for a dynamic and experienced

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Salary: $75,000-$85,000/year

Location:

20% Offices based in Rockville and Germantown, MD, but 80% will be traveling between retail locations throughout Washington, D.C., Maryland, and Virginia.

Key Responsibilities:

1. Training and Development:

2. • Organize and facilitate training and coaching sessions for Store Managers and Assistant Managers

   • Design and update training content to ensure they are current, relevant, and encourage impactful learning experiences

   • Monitor the effectiveness of training programs and make necessary adjustments to strengthen outcomes

3. Customer Experience Focus:

4. • Focus on enhancing customer service and experience through various training sessions, role-playing exercises, and competitions

   • Work with General Managers to emphasize customer service and experience as a primary focus in in-store training

5. Auditing and Compliance:

6. • Conduct regular audits on customer experience, product quality, and food safety

   • Ensure all stores adhere to established standards and procedures

   • Identify areas for improvement and work with store teams to implement corrective actions

7. Performance Monitoring:

8. • Collect and analyze store performance data, including customer experience, product quality, food safety, training effectiveness, and financial performance (revenue, prime cost, and third-party performance)

   • Prepare and present performance reports to the District Manager and Store Manager

   • Develop and track key performance indicators (KPIs) to measure success and drive continuous improvement

9. Career Growth Path Strategy Management:

10. • Oversee and manage the process and participant progress of Fresh Baguette’s career growth path strategy – Certification Cards and Level distinctions

    • Ensure all stores meet the requirements for each level and selection of participants to graduation and maintain compliance

Qualifications:

• Passion for noticing, developing, and supporting talent and potential leaders

• Positive attitude and welcoming demeanor

• Strong organizational skills with the ability to manage multiple tasks and priorities efficiently

• High emotional intelligence and excellent communication and leadership skills to train, engage, and motivate teams to become Fresh Baguette ambassadors

• Analytical mindset with the ability to interpret data and make data-driven decisions

• Ready to be hands-on and in the field collaborating with managers and the district manager

• Entrepreneurial mindset, creativity, and experience to bring new ideas and effective strategies to develop and refine the training department as the company grows

• Knowledge of food safety standards and regulations

• High flexibility and adaptability to changing operational demands and a highly entrepreneurial environment.

• 3-5 years of experience managing a team in a customer service focused environment is required

• 3-5 years of experience with performance management or training in a fast paced and rapidly growing retail or food service environment is required

• 3-5 years of experience training in food and beverage industry

• Experience in multi-unit training for large brands is a plus
• Experience with POS systems and Learning Management Systems are a plus

Additional Requirements:

• Willingness to travel between locations as needed. Reimbursement for travel expenses provided

• Must be adaptable to changing schedules and able to work irregular hours, including early mornings and during holidays

• Must be able to lift up to 50lbs and stand for 8 hours

Benefits:

• Competitive salary: $75,000 - $85,000

• Health insurance

• 401(k) plan and 401K Match

• Discounts on products

• Monthly Wellness Reimbursement

• Meal benefits

• Generous paid vacation

• Opportunity for Growth

Reports to:

Retail Operations Manager

Application Process:

Candidates interested in the position are invited to send their resumes, highlighting relevant experience and skills, to ~~~. Applications will be accepted on a rolling basis until the position is filled.

About Us:

Fresh Baguette

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