To-Go Specialist

Work and Perks:

Personalities are welcome here

You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience.

So what does it take to work with us?

We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.

What we offer:

• 50% dining privilege

• Fast-paced, fun environment

• Open-door communication

• Ability to advance your career

• Health benefits

Requirements and Qualifications:

• Arrives to work on time as scheduled in full uniform

• Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone

• Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet

• Follows the “To-Go” steps of service as defined in the training materials

• Provides the highest level of service by adhering to all Miller’s Ale House service standards

• Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner

• Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy

• Maintains a neat and organized work areas to include proper food handling and sanitation protocol

• Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure

• Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift

• Serves all food and alcohol within accordance of company standards and state service requirements

• Maintains clean and sanitized work areas

• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility

• Positively communicates with other Team Members and Management to keep one another informed

• Provides exceptional service throughout the entire shift

• Possesses strong communication skills and the ability to work alone as well as with a team

• Ability to multitask and work in a fast-paced environment

• Ability to work with numbers and handle cash

• Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software

• Must be a minimum of 18 years of age unless otherwise dictated by state law

• Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time

• Bending, squatting, and lifting, up to 20 lbs., for short distances

• Ability to work with varying noise levels

• Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.