Temporary Customer Support Administrator

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Montblanc| Grand Prairie, TX

Reports to: Customer Service Supervisor

The retail customer service administrator will be responsible for delivering an exceptional after-sales service experience to our retail boutiques by assisting with systematic management of the after sales portfolio for the retail network. The ideal candidate will have outstanding customer service and communication skills, a drive for quality results and be committed to meeting deadlines. Equally, the candidate will be resilient and adaptable while promoting a positive and professional culture.

• Processing repairs systematically from beginning to end in a timely manner in conjunction with the vendors systematic movement
• Manage luxury brand after-sales email box
• Handle inbound calls from boutiques and provide support as needed
• Build lasting relationships by delivering first contact resolution
• Process spare parts orders in a daily basis
• Manage factory communication
• Respond to vendor requests for feedback and updates on parts orders and any other communication or support as needed

List the skills, knowledge, and experience necessary to successfully perform in the role. Qualifications may be required or preferred.

• Excellent verbal and written communication skills
• Sound problem-solving skills
• Ability to work independently with minimal supervision
• Quick learner that can thrive in a fast paced, multi-tasking environment
• Proficiency in Microsoft Office Product Suite (Word, Excel, Outlook)
• SAP knowledge strongly preferred

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience