Telecom Billing Admin

In the role as a Telecom Admin, you will support various business groups, sites, and users with telecom services procurement, maintenance, issue escalations, billing review and resolution, and other scenarios that enable our users to use wired and mobile communications services. The consultant will have a broad knowledge of the telecom industry with a focus on customer wireline and wireless services and management. Experience supporting billing and services for a multi-carrier client as a large global company preferred. Knowledge and possession of problem-solving skills to provide solutions and recommendations that will increase profitability and efficiency.

Major Job Duties and Responsibilities

• Organize and execute assigned projects and/or programs according to requirements (i.e. contracting, account consolidation, inactive device cleanup)

• Manage wireline and wireless billing through contracted services or portals while working with vendor teams, Accounts Payable, and business users to resolve issues.

• Make Contract Plan changes to resolve issues or optimize billings

• Monthly optimizations and savings reporting - adjustments to plans delivering reported savings from analysis

• Mobility and telecom vendor management, engagement, QBRs, Contracts, or AP escalations.

• Telecom Internet portal configuration and access management

• Coordinate escalated repair issues with vendors

• Service suspension escalations to reactivate in priority

• Custom reporting sometimes requested by business to better understand sub-organizational billing

• End of month reporting for Intune Billing (device management totals for billing support)

• Tangoe (TEM provider) corrections, escalations, catalog, inventory

• Direct Vendor order placement - working with carriers directly when needed

• White glove support for executive leadership in preparation for or during international travel and Account management

• Satellite Phone management (invoicing, service, contract)

• Employee pricing program management

Skills

• Proven experience as business consultant or equivalent; focus in telecom management and familiarity with telco carriers, contracts, and operations

• Knowledge of diverse business matters such as IT, Marketing, HR etc.

• Proficiency in MS Office

• Familiarity with a wide selection of telecom management terms, platforms, and services; preferably Tangoe

• Outstanding communication and interpersonal skills; experience interacting with mobility carriers on behalf of users

• Analytical mind with excellent data collection and analysis skills

• Aptitude in creative problem-solving

• BSc/BA in business administration or relevant field; MSc/MA in a specialized business field will be an advantage

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.