TECHNOLOGY INTRODUCTION ANALYST - CHARLOTTE (HYBRID)

Compass Digital

Who We Are

We are Compass Digital-the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We ?rmly believe in the power of imagination, constantly asking ourselves, "What If?" We are fully integrated into Compass Group, proudly serving its' various clients through scalable, cutting-edge technologies and solutions.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes' America's Best Large Employers along Springbuk's Healthiest 100 Workplaces in America (since 2019).

Job Summary

The Technology Introduction Analyst will work with our Digital Success Management and Technology Delivery team to ensure each new product, program or initiative introduced to Compass has undergone a robust validation, testing and integration process to ensure the successful deployment and replication of process for ongoing support.

To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with teammates and stakeholders to deliver results on deadlines.

Duties and responsibilities

• Coordinate project management activities, resources, equipment and information

• Create and maintain comprehensive project documentation, plans and reports

• Liaise with internal and external stakeholders to coordinate project activities

• Write Standard Operating Procedure (SOP) documentation to support each new product

• Train internal and external team members on new products and procedures in order to hand off and close a project

• Use tools to monitor working hours, plans and expenditures

• Break projects into doable actions and set timeframes

Qualifications

• Solid technical background, with understanding or hands-on experience in software development, web technologies

• Strong working knowledge with network concepts such as DHCP, DNS, Firewall rules, Routing

• A passion for food & food service - This is a critical qualification as each technology solution we provide must be created and deployed with the highest level of care to ensure the eating experience is optimal

• Excellent written and verbal communication skills with equally good listening skills

• Ability to communicate effectively with a variety of people who have different levels of technical competency

• Proven working experience in Technology delivery or similar role

• Solid organizational skills including attention to detail and multi-tasking skills

• Highly engaged individual who seeks out better and more efficient ways a task can be completed

• Hands-on experience with project management tools (e.g. MS Project, Smartsheet, Quickbase or Trello)

• Advanced experience with Microsoft Excel, PowerPoint, and Office

Education

• Bachelor's Degree or College Diploma is preferred.

Apply to Compass Group today!

Click here to Learn More about the Compass Story (~~~/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1324771

Compass Digital

Michelle Lombardozzi