Technology Delivery Lead - CMT High Tech Industry

We Are:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at ~~~ (~~~) .

You Are:Delivery Lead - Communications, Media and High-Tech (CMT) - is responsible for leading delivery of projects and programs of work on a large, complex accounts operating in a multi-geography delivery model.

The Work

People ManagementYou lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.

Response and ResolutionYou manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.

ReadinessYou ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.

Product/Process ImprovementYou communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.

Business IntegrationYou identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need:

• Minimum of 7 years operational excellence, delivery management, account management, sales, or vendor management experience

• Minimum of 5 years operational excellence, delivery management, account management, sales, or vendor management experience.

• Experience supporting/working with CMT Industry and clients

• Bachelor's Degree or equivalent (12 years) work experience (If an, associate degree with 6 years of work experience)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth ~~~ accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (~~~)

Role Location Annual Salary Range

California $131,100 to $302,400

Colorado $131,100 to $261,300

District of Columbia $139,600 to $278,200

New York $121,400 to $302,400

Maryland $121,400 to $241,900

Washington $139,600 to $278,200

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