Technician - Service

Residential and Commercial Service Technician

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of its success. Join our team and become part of a culture dedicated to excellence and innovation.

Position Overview:

The Residential and Commercial Service Technician plays a crucial role in safeguarding properties and ensuring the safety of occupants by installing, maintaining, and servicing alarm systems. This position requires technical expertise, problem-solving skills, and customer service abilities to deliver high-quality security solutions.

Duties and Responsibilities:

Maintenance and Repair

• Perform routine maintenance checks on alarm systems to ensure they are functioning correctly.
• Troubleshoot and diagnose issues with alarm systems, including wiring problems, sensor malfunctions, and communication errors.
• Repair or replace faulty components as needed to restore system functionality.

System Upgrades and Expansion

• Assess client needs and recommend upgrades or expansions to existing alarm systems to enhance security capabilities.
• Install additional sensors, cameras, or other devices to meet client requirements.
• Integrate new components with existing alarm systems to ensure seamless operation.

Customer Service

• Communicate with customers to understand their security needs and preferences.
• Provide guidance and instruction to customers on how to use and maintain their alarm systems effectively.
• Address customer inquiries, concerns, and service requests promptly and professionally.

Documentation and Reporting

• Maintain accurate records of all installations, maintenance activities, and repairs performed.
• Generate service reports detailing work completed, parts used, and any recommendations for further action.
• Coordinate with management to ensure compliance with regulatory requirements and industry standards.

Required Skills and Abilities

• Strong communication and interpersonal skills, with the ability to interact professionally with employees, customers, and vendors.
• Previous experience in a similar role is preferred.
• Ability to pass drug screening and background requirements.

Education and Experience

• High school diploma or equivalent required.
• Three years of related experience or comparable training preferred.
• Driver’s license and a driving record that meets insurance requirements.
• PC and network knowledge and experience.
• Exceptional customer service skills.
• Detail-oriented.

Physical Requirements

• Physically able to inspect buildings by climbing ladders, accessing attics or crawl spaces, kneeling, and crawling.
• Physically able to install, test, and/or repair security materials.
• Must be able to lift 50 pounds.

Job Type

• Full Time, non-exempt.
• A company vehicle is provided for all Technicians.
• Shifts: Monday – Friday, with occasional Saturdays.
• On-call and overtime required.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Work Location

• Various locations as required.