Technical Writer

Job Description

Insight Global is seeking a skilled Technical Writer to join one of our clients on a casual contract-basis in North York, ON. We are looking for a candidate with a strong background in technical writing and knowledge management (KM) writing, who can effectively communicate complex information in a clear and concise manner. In this role, you will develop, write, and edit technical documentation, including user manuals, system documentation, and training materials. You will utilize NICE CXone experience to create and maintain documentation related to customer experience solutions, as well as design and develop learning materials, incorporating best practices in learning design.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

-Proven experience in technical writing and KM writing

-Familiarity with NICE platform.

-Experience in learning design is a strong plus

-Excellent language skills, with the ability to write clearly and concisely

-Strong attention to detail and ability to work independently

-Able to work 1-2x a week onsite in North York, ON as needed -CXone experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.