Technical System Analyst

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$87,500.00 - $144,400.00

Target Openings

1

What Is the Opportunity?

Personal Insurance Technology team is seeking an experienced and highly motivated individual to perform technical analysis, design, configuration and/or software engineering functions to deliver innovative and sustainable technology solutions to strategically advance business objectives while servicing the needs of our customers, employees and agents. As a member of an Agile circle and team, you will work with a diverse stakeholder group to elicit, analyze, specify and create comprehensive technical system requirements, and liaise with the teams responsible for design, UX, and software engineering to build high quality assisted service digital and customer facing self-service capabilities.

This role involves performing current and future state system analysis and design through

• Code analysis

• Service level testing and database querying

• Mapping data from source to target (i.e. web-service and data construct mappings and contracts, defining XML/JSON schema structure)

• Documenting/refining technical user stories, assumptions and dependencies

• Carrying out acceptance criteria testing

• Working with engineering team to communicate issues found during testing and provide subject matter expertise during build and testing phases.

• Ability to apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects.

What Will You Do?

• Perform current state system analysis through code-level analysis, testing and database analysis

• Define future system state by documenting technical solution requirements (data mapping, reference data, services, product rules, etc.)

• Perform data mapping between business concepts and technical constructs (Web-service/API interface mappings and contracts)

• Accountable for integration of technical design across all requirements

• Create system-level process flows and sequence diagrams

• Cross-organization collaboration to define and document comprehensive product and system requirements

• Define and carry-out acceptance criteria testing using tools such as SOAP UI, Postman, Rest Assured, Apache http libraries, NPM-Request, etc.

• Work with development team to communicate issues found during acceptance criteria testing and provide SA expertise during build/test phases

• Collaborate with team to perform analysis, assessment and resolution for defects and incidents of intermediate complexity

• Ability to independently transition to unfamiliar business and systems domains.

• Work within guidelines set by team to independently tackle well-scoped problems.

What Will Our Ideal Candidate Have?

• Five years of experience in Business Systems or equivalent preferred.

• Bachelors degree in Business, MIS or other related field preferred.

• Experience and expertise with Agile methodologies, tools and measurement practices.

• Ability to work in a fast-paced environment

• Sense of ownership

• Self-Starter

• Technical Knowledge/Tools: Able to expertly assess, design develop, and support applications, systems and solutions to achieve business and/or technical requirements. Demonstrates technical understanding for multiple languages, applications, systems, technologies, and/or frameworks, and has the ability to influence technical direction or defect resolution. Fully understands business applications and/or technical system environments in which the system operates. Experience and /or knowledge of web, service and messaging based architectures, as well as, developer automation and Cloud based solutions. ** The preferred technical skills are, but not limited to:

• Mulesoft (API Management), .NET CORE, Javascript, React and/or Angular

• Ability to use Postman and Rest Assured to execute /test web services

• Strong background in working with JSON and XML (read/build)

• Basic understanding of SQL, and ability to run database queries against Oracle and SQL Server

• Preferred experience with Salesforce Service Cloud development platform

• Stylus Studio (XML/XSD creation)

• Visual Studio (reverse code engineering)

• Visio (system process flow)

• Rally/Jira (technical documentation)

• Analytical Thinking (Advanced): Possesses strong analytical skills to effectively create recommendations, influence decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives. Identify cause/effect relationships and explore alternative solutions to support sound decision making.

• Facilitation (Advanced): Uses and adjusts style and technique to assist group process and understanding.

• Communication (Advanced): Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills. Able to present complex technical concepts to audiences of varying size and level.

• Teamwork (Advanced): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.

• Relationship Management (Advanced): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.

• Business Perspective (Advanced): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.

• Problem Solving & Decision Making: Able to proficiently diagnose root causes and solve complex problems. Able to evaluate alternative solutions and assess risk before taking action. Has the ability to reach sound decisions quickly and escalates appropriately. Able to leverage previous experience to consider a variety of alternatives to arrive at a timely, practical, and cost-effective solution to resolve defects or incidents.

• Change Management / Resilience (Advanced): Remains energized and focused in the face of ambiguity, change or strenuous demands.

What is a Must Have?

• Three years of experience in Business Systems or equivalent required

• High school diploma or equivalent required.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (~~~) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit ~~~/ .