technical support specialist

technical support specialist.

• allen , texas

• posted 9 days ago

job details

summary

• $45,760 - $49,920 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4683388

job details

Looking for a Technical Support Specialist to join our team in Allen, TX. If you thrive in a fast paced environment, have merchant services or payment industry experience, and are looking to jump on an amazing opportunity to take your career to the next level, we want to talk with you! To , send an updated resume with contact information and "Allen Tech Support" in the subject line to ~~~ to be considered!

salary: $45,760 - $49,920 per year

shift: First

work hours: 9 AM - 6 PM

education: High School

Responsibilities

The ideal candidate for this position will have a merchant services/and or a payment industry background with experience in proven problem-solving and solid analytical skills. Use of their interpersonal skills to communicate with customers to provide solutions to their merchant services problems quickly and professionally. Pay rate $22-$24/hour depending on experience. This position is in office 100% Wednesday through Friday, and will have the ability to work remotely on Monday and Tuesday.

Responsibilities

• Work closely with multiple departments and vendors to ensure a smooth activation and continued support for merchants.

• Answer 40+ calls per day

• Make 40+ outbound calls per day

• Review files to ensure proper set up and installation and support.

• Deploy and install new equipment and reprogram existing equipment.

• Create POS VAR sheets

• Provide excellent customer service and technical support to both merchants and sales agents.

Qualifications

• Degree from two-year college, or technical school.

• 1-3 yrs of merchant services and/or payment industry experience

• 1-2 yrs technical/customer support experience

• Experience troubleshooting issues and achieving solutions

• The ability to explain to a non-technical person in a way they will understand

• Willingness and flexibility to work varying schedule which does include after hours support

• Fluent in English and Spanish a plus

The essential functions of this role include

• working in a smoke free environment

• working weekends

Skills

• Customer support

• Follow-up

• Active Listening

• Telephone Etiquette

• Adapting to Change

• CRM

• Typing Skills

• Systems Support

• Technical Support

• Basic Software Skills

• Customer Relations

• Basic Computer Skills

• Call Center Support

• Customer Relationship Management

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

LT

lisa thill

• ~~~