Technical Support Manager

Technical Support Manager

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Job Overview

TE Connectivity's Engineering Managers provide leadership for cross functional engineering teams. They work with senior management to define technical road maps aligned with market directions and communicate across other Business Units to share applicable technology. Our Engineering Managers leverage TE global technology to increase competitive position and increased value to our customers. They identify relevant technology trends and opportunities, develop relationships and partnerships with key customers, industry leaders and core suppliers, define and manage IP strategy, assess talent and implement development plans to assure succession planning and organization capability.

TE Connectivity is seeking a highly skilled and experienced individual to join our team and manage an ISO 17025 accredited High Voltage test laboratory in our Fuquay-Varina, NC location. This pivotal role under the TE Connectivity Industrial Solutions segment / Energy business unit involves overseeing the operations and management of our laboratory facilities. The successful candidate will be responsible for ensuring the efficient functioning of the lab, maintaining safety, managing equipment, coordinating projects, planning for the future, and leading a team of technicians and engineers.

Primary Duties

• Coordinate scheduling of resources and tests to maximize lab utilization while meeting project deadlines and communicating them to (primarily internal) customers.

• Lead and mentor a team of technicians and engineers, providing guidance, training, and support as needed.

• Manage inventory of high voltage testing equipment, including procurement, maintenance, and retirement planning.

• Ensure compliance with safety standards and regulations, implementing necessary policies and procedures to maintain a safe working environment.

• Ensure compliance with audits such as ISO 17025.

• Monitor project progress, identify potential issues, and implement solutions to ensure successful project completion.

• Foster a collaborative and productive work environment, promoting teamwork and professional development.

• Conduct performance evaluations and provide feedback to team members to drive continuous improvement.

• Implement quality control measures to ensure accuracy, reliability, and consistency of test results.

• Review test data and reports to verify compliance with project requirements and specifications.

• Continuously assess and improve testing procedures and methodologies to enhance efficiency and effectiveness.

• Evaluate new technologies and equipment upgrades, recommending investments to enhance lab capabilities.

Keywords: partial discharge, impulse (BIL), AC/DC hipot step testing

What your background should look like:

• Bachelor's degree in Electrical Engineering, Physics, or a related field; Master's degree preferred.

• 8+ years' experience with minimum 2+ years in high voltage testing 35kV+, and should have 2+ years' in leadership role - preferably in an industrial or research setting; and laboratory experience required.

• Proven project management abilities, including the ability to prioritize tasks, allocate resources, and meet deadlines.

• Excellent leadership and communication skills, with the ability to effectively manage teams and collaborate with diverse stakeholders.

• Understanding of electrical engineering principles, particularly in the areas of high voltage systems and insulation testing.

• Familiarity with relevant standards and regulations, such as IEEE, IEC, ANSI, and NFPA.

• Attention to detail and a commitment to quality, with the ability to troubleshoot problems and implement solutions in a timely manner.

Competencies

Motivating Others

Managing and Measuring Work

Building Effective Teams

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at ~~~ and on LinkedIn (~~~/) ,Facebook (~~~/) ,WeChat, (~~~) Instagram andX (formerly Twitter). (~~~)

COMPENSATION

• Competitive base salary commensurate with experience: $112,800 - $169,200 (subject to change dependent on physical location)

• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location

FUQUAY - VARINA, NC, US, 27526

City: FUQUAY - VARINA

State: NC

Country/Region: US

Travel: Less than 10%

Requisition ID: 121694

Alternative Locations

Function: Engineering & Technology

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.