Technical Support Engineer

Job Description

Insight Global is looking for a Technical Support Engineer to work onsite at their client's facility in Chaska, Minnesota. This person will be working in a Tech Cafe (service desk) environment and be responsible for the troubleshooting any low/medium complexity customer (internal employee) PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, basic break/fix activities, etc. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts.

This will be an onsite role, Monday-Friday 8am-5pm CST.

Compensation: $24-27/hr USD

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

4+ years of experience in an enterprise technical support role

Excellent customer service and written/verbal communication and ability to interact with Executive level stakeholders

Experience in basic break/fix support (technical diagnosis and repair) of PCs

Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity)

Experience troubleshooting Windows 10/11 OS, supporting core Microsoft applications, as well as non-Microsoft applications

Experience using enterprise level ticketing systems (preferably ServiceNow) Experience with ServiceNow (SNOW) ticketing system or similar

Experience troubleshooting HP branded laptops/PCs

Certifications (A+, Microsoft, etc.)

Experience with PC Lifecycle Management null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.