Technical Support

Technical Support

Sandy Springs, Georgia

Local Only

Contract

$25/hr - $28/hr

Our established client in the education field is seeking an experienced Technical Support Analyst for a long-term contract engagement. In this role, you will be supporting multiple sites.

Investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.

Contract Duration: 6 Months

Required Skills & Experience

• 5+ years of providing end user support in an enterprise level organization, administering a Windows 10 computing environment, or working with WAN/LAN environments.

• Experience supporting Office 365, hardware (desktop computers, laptops, tablets, smart phones) and peripherals (printers, projectors, smart boards, scanners, and digital cameras).

• Experience supporting Windows 10.

• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

Desired Skills & Experience

• Must have imaging experience. SCCM experience is strongly preferred.

• CompTIA A+ or other Technology certifications are a plus.

What You Will Be Doing

Daily Responsibilities

• Provides assistance to users in troubleshooting IT technology.

• Manages service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.

• Communicates bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk and technical support coordinators through the incident tracking software.

• Assists with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.

• Documents LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.

• Sets up new devices, workstations, print stations, and assignments to default printers.

• Maintains data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Maya Russo

Specialization: Technical Support