Technical Services Representative - Ottawa

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

• Setting up, operating, and dismantling audio visual equipment at events as assigned.

• Servicing trade shows, hotel conventions, and staging events.

• Verify completed purchase orders and that all required equipments were prepared.

• Loading and unloading trucks; requires to lift heavy equipment.

• Climbing stairs and ladders

• Perform various control testings and troubleshoot equipments before the assigned event.

• Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)

• Walking during trade shows.

• Driving defensively - cube vans and panel vans

• Driving long distances (or as a passenger).

• Handling equipment with care.

• Complete reports on events as per company procedure

• Representing the Company in a professional manner

• As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.

• Perform other duties as assigned.

Job Qualifications

• High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain

• 2-3+ years of customer service or hospitality experience is preferred.

• 2-3+ years of audio visual experience is required.

• Set up knowledge of the following equipment is required:

• Portable Sound Systems ( speakers, mixers and equalizers )

• Wireless Microphones

• Audio Cassette and CD Players

• LCD Data Projectors and Monitors

• Computer Interfaces and Switchers

• Betacam and VHS Players

• Large Projection Screens and Scaffold towers

• Industrial Video Cameras

• Video Lighting Equipment

• Simultaneous Translation Equipment

• Fastfold Screens

• Cameras

• Risers/Staging

• Strong Client Service and interpersonal skills

• Professional Appearance and behavior

• Able to work under pressure with tight delays

• Analytical and problem resolution skills

• Organizational Skills

• Valid driver's license

Competencies (by Core Values)

• Ownership

• Hospitality

• Professionalism

• Responsiveness

• Safety Conscious

• Decision Quality

• Tech Savvy

• Communicates Effectively

• Drives Results

• Instills Trust

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

2-3 hours

Lifting 0 - 15 lbs*

Continuously

Standing

4-5 hours

Lifting 16 - 50 lbs*

Frequently

Walking

4-5 hours

Lifting 51 - 100 lbs (2+ persons)

Occasionally

Stooping

2-3 hours

Lifting Over 100 lbs (2+ persons)

Occasionally

Crawling

2-3 hours

Kneeling

2-3 hours

Carrying Requirements

Frequency

Bending

2-3 hours

Carrying 0 - 15 lbs*

Continuously

Reaching (above your head)

2-3 hours

Carrying 16 - 50 lbs*

Frequently

Climbing

0-1 hours

Carrying 51 - 100 lbs (2+ persons)

Occasionally

Grasping

4-5 hours

Carrying Over 100 lbs (2+ persons)

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Continuously

Pushing/Pulling 0 - 15 lbs*

Continuously

Distance Vision

Continuously

Pushing/Pulling 16 - 50 lbs*

Frequently

Color Vision

Frequently

Pushing/Pulling 51 - 100 lbs*

Frequently

Peripheral Vision

Occasionally

Pushing/Pulling Over 100 lbs

Occasionally

Depth Perception

Frequently

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.