Encore • Ottawa, ON K1A 0A1
Job #2749956359
Position Overview
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.
Key Job Responsibilities
Setting up, operating, and dismantling audio visual equipment at events as assigned.
Servicing trade shows, hotel conventions, and staging events.
Verify completed purchase orders and that all required equipments were prepared.
Loading and unloading trucks; requires to lift heavy equipment.
Climbing stairs and ladders
Perform various control testings and troubleshoot equipments before the assigned event.
Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
Walking during trade shows.
Driving defensively - cube vans and panel vans
Driving long distances (or as a passenger).
Handling equipment with care.
Complete reports on events as per company procedure
Representing the Company in a professional manner
As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
Perform other duties as assigned.
Job Qualifications
High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio visual experience is required.
Set up knowledge of the following equipment is required:
Portable Sound Systems ( speakers, mixers and equalizers )
Wireless Microphones
Audio Cassette and CD Players
LCD Data Projectors and Monitors
Computer Interfaces and Switchers
Betacam and VHS Players
Large Projection Screens and Scaffold towers
Industrial Video Cameras
Video Lighting Equipment
Simultaneous Translation Equipment
Fastfold Screens
Cameras
Risers/Staging
Strong Client Service and interpersonal skills
Professional Appearance and behavior
Able to work under pressure with tight delays
Analytical and problem resolution skills
Organizational Skills
Valid driver's license
Competencies (by Core Values)
Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Decision Quality
Tech Savvy
Communicates Effectively
Drives Results
Instills Trust
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Hours Per Day
Lifting Requirements
Frequency
Sitting
2-3 hours
Lifting 0 - 15 lbs*
Continuously
Standing
4-5 hours
Lifting 16 - 50 lbs*
Frequently
Walking
4-5 hours
Lifting 51 - 100 lbs (2+ persons)
Occasionally
Stooping
2-3 hours
Lifting Over 100 lbs (2+ persons)
Occasionally
Crawling
2-3 hours
Kneeling
2-3 hours
Carrying Requirements
Frequency
Bending
2-3 hours
Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 hours
Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 hours
Carrying 51 - 100 lbs (2+ persons)
Occasionally
Grasping
4-5 hours
Carrying Over 100 lbs (2+ persons)
Never
Auditory/Visual Requirements
Frequency
Pushing/Pulling Requirements
Frequency
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously
Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
Work Environment
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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