Technical Operations Trainer

Learn what makes QTS a unique place to grow your career! (~~~)

Who We Are:

It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.

QTS is Powered by People . People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are:

You have worked in critical operations but also have enjoyed developing others in that space.

The Impact You Will Have:

As a T echnical Operations Trainer for QTS Data Centers, you develop and deliver comprehensive training programs related to the operations, maintenance and administrative processes of all regional data center facilities, equipment and other support related functions. You will ensure that all Critical Facilities Operations team members are well-trained and competent in performing their tasks to guarantee smooth and efficient data center operations.

What You Will Do :

• Develop and deliver a robust portfolio of training materials related to the operation, maintenance, and safety procedures of data center facilities and other aspects of the data center business. These materials will cover various aspects, including electrical and mechanical systems, telecommunications/connectivity, fire protection, environmental controls, security, safety, and emergency response.

• Utilize classroom-based and hands-on training modalities to familiarize technicians with equipment, programs and procedures they will be working with in the performance of their roles.

• Utilize digital resources (e.g., LMS, Microsoft Teams) to facilitate and deliver effective technology-based training.

• Work with Facilities Operations leadership teams within the region to create, coordinate and deliver a training plan that meets the needs of the respective teams.

• Conduct ongoing evaluation and improvement that includes independent and collaborative reviews of training products and programs to assess effectiveness, as well as solicit feedback from learners to enhance future sessions.

• Foster a friendly and supportive environment that encourages engagement from learners and invites them to be an active participant in the learning process.

• Maintain a high level of knowledge in data centers facilities and operations, and QTS processes.

• Must have an excellent ability to convey complex technical information in an easy-to-understand manner.

• Track and schedule staff certification renewal requirements and prepare reports on certification status.

• Regularly review and update training programs to reflect changes in technology, processes, and compliance requirements.

• Prepare reports on training activities, staff performance, and any identified issues or areas for improvement.

• Travel up to 35%

What You Need To Be Successful:

• 5 years experience in operations and maintenance in a critical environment (data center, nuclear, power generation, etc.). Data center experience preferred.

• 3 years of documented instructional experience.

• Excellent interpersonal skills with the ability to interface with all levels of the organization

• Basic project management knowledge

It Would Be Really Great To Have:

• 3 years experience in creating/delivering technical instruction experience.

• A bachelor's degree in engineering, information technology, or a related field.

• ·Certifications in training, facility management, or related areas.

The Perks (and these are just a few!):

• QRest Sabbatical

• Employee Stock Purchase

• QTS scholarship for dependents

• Eagle Club award trip eligibility

• Paid volunteer days

• Tuition assistance, parental leave and military leave assistance

TOTAL REWARDS

This role is also eligible for a competitive bene?ts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts. This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (~~~)

Know Your Rights (Spanish)

The pay transparency policy is available here

Pay Transparency Nondiscrimination Poster-Formatted (~~~)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ~~~ and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we're fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom - one enabled by technology and world-class infrastructure. Simply put, we're innovating to stay ahead of the curve.

We are powered by people.

And we'd like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program