Technical Content Professional Co-op (Jan 2025 - 12 months)

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role and Responsibilities

As a Technical Content Professional, you will create, develop, curate, and analyze technical content for digital self-service products. This includes technical documentation, UX content, embedded assistance, training, blogging, and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes, ensuring content is easy to find, useful, and current. Technical Content Professionals may specialize in UX content, product documentation, UI writing, embedded assistance, technical writing, multimedia production, visual design, instructional design, and digital learning.

Your primary responsibilities include

• Content Creation: Experience in designing, developing, and publishing IBM technical content that is easy to use, understand, and find. This includes technical documentation written in DITA or Markdown, UI content, product tours, messages, API documentation, multimedia (videos, graphics), support content, chatbots, training, nurture, and community content.

• Content Management: Proficiency in managing the end-to-end authoring process, including design, development, editing, production, translation, and life cycle management.

• Research: Strong research skills to gather data, analyze it, and extract insights for developing content strategies and meeting business needs through audience analysis, product research, and competitive analysis.

Required Technical and Professional Expertise

• Concept Simplification: Simplify complex technical concepts from multiple sources into consumable content that drives user actions. Ensure the content is clear, inclusive, accessible, and translated for a global audience.

• Writing: Utilize writing skills to ensure clarity and adherence to IBM Style, making technical concepts understandable to the audience, using consistent terminology, and adapting content to user types.

• Embedded Assistance: Write embedded user assistance to guide users within the interface, providing helpful and context-specific information.

• Markup Languages: Utilize markup languages such as DITA XML, Markdown, and HTML, along with authoring tools like Oxygen, to create structured and accessible content.

• Design: Apply design skills to create strategic and intelligent content that serves multiple purposes and enhances the user experience by taking a smart approach to content creation.

Preferred Technical and Professional Expertise

• Version Control: Proficiency in utilizing version control systems such as Git or GitHub for efficient content management and collaboration.

• HCI Design: Apply principles of human-computer interaction (HCI) design to create intuitive and user-centred interfaces.

• Programming: Demonstrate proficiency in programming languages such as Java, Ruby, PHP, Python, Swift, Go, Objective-C, or Node for technical content development.

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementMust have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.