Tech Skills Training Specialist

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

This is an onsite position in Beaumont, TX and is working 4 days a week, 10 hours a day. New Orleans, LA may also be considered. Relocation assistance and sponsorship is not provided.

Job Summary/Purpose

Tech Skills Training Specialist:

This is an entry level training specialist position. The training specialist will work with field personnel to understand and analyze performance needs to determine appropriate training solutions. This position provides skills training such as, learning systems, applications, and other skills as identified by the training manger that will support Entergy personnel improve our skills base. The individual will also solicit and respond to trainee needs. Other job duties include, providing training services such as the development of training courses, teaching courses, communicating with customers to define and prioritize their needs, and developing plans and initiatives to meet customers' needs. Responsible for the administration all phases Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process.

Tech Skills Training Specialist Sr

The Training Specialist Sr. delivers technical skills training and instruction to new and senior level Distribution personnel. The training is delivered in a progressive fashion beginning with fundamental skills to the most complex. Critical to this position is not only the ability to communicate effectively, but also to evaluate accurately a participant's confidence and competency. This position weighs heavily when determining the advancement of craft personnel. This specific position will support Distribution Line, utility automation and safety mandated training as well as other training as assigned.

Job Duties/Responsibilities for Tech Skills Training Specialist

• Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to skills training for Operations and other business units as requested.

• Research and analyze operational, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives.

• Support the conduct needs and performance analysis to develop the basis for new curriculum development or for updating existing curricula for Entergy personnel.

• Develops and edits classroom training materials and provides input into overall training content to provide the most relevant training to meet the training needs.

• Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery.

• Schedule, deliver, teach and/or facilitate training courses.

• Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.

• Develop or update training courses and qualification processes for new and existing Entergy personnel.

• Applies ADDIE or other development models as required for all course development projects and maintains course history information.

• Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness.

• Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials.

• Work with a minimum of supervision to complete all work on schedule and budget.

Job Duties/Responsibilities for Tech Skills Training Specialist Sr

• Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to the Distribution organization

• Research and analyze, training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives

• Identifies training needs, helps develop and update curriculum and design lesson plans, contracts support, and oversees corrective actions and work activities related to Distribution Training.

• Oversee, schedule, deliver, teach and/or facilitate training courses, including simulator training on distribution equipment.

• Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery. Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.

• Ensures compliance with applicable requirements, regulations, procedures, and specifications. Analyze, Design, Develop, Implement and Evaluate (ADDIE) or other development models as required for all course development projects and maintains course history information. Converts traditional classroom-based learning content to other delivery systems, such as mobile or eLearning delivery when appropriate.

• Ensures professionalism in the workplace. This includes demonstrating professionalism the way in which you carry yourself, the attitudes you convey, and the ways you communicate with your co-workers, students, and customers.

Minimum Requirements

Minimum education required of the position

• Tech Skills Training Specialist: High school diploma required, or equivalent.

• Tech Skills Training Specialist Sr: Technical associate degree or equivalent utility experience (detailed below). Preferred: B.S. Degree or an advanced degree

Minimum experience required of the position.

• Tech Skills Training Specialist: 6+ years of power utility or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree.

• Tech Skills Training Specialist Sr: 8+ years with strong distribution/line operations experience, meet the State Department of Education's requirements for a vocational-technical instructor in the State of registration, or be a subject matter expert, which is an individual, such as a journeyworker, who is recognized within an industry as having expertise in a specific occupation; and have training in teaching techniques and adult learning styles, which may occur before or after the apprenticeship instructor has started to provide the related technical instruction.

Minimum knowledge, skills and abilities required of the position.

Tech Skills Training Specialist

• Ability to travel up to 25% to support field locations in Texas, Arkansas, Mississippi, and Louisiana.

• Candidate to have solid knowledge of Microsoft Office suite.

• Candidate to have working knowledge in Adobe suite products, and similar word processing and desktop publishing tools with experience in content management and/or revision control plus experience with print, web-based, and electronic delivery of documents and the ability to understand, interpret and organize technical manuals and data.

• Candidate should have in-depth knowledge of learning management systems.

Tech Skills Training Specialist Sr

• Strong safety culture

• Practical knowledge of technical skills to be taught and able to perform technical craft techniques appropriate to the subject matter being delivered.

• Proficiency with both commercial and business acumen

• Ability to manage multiple responsibilities and deliverables in a fast-paced environment.

• Good interpersonal skills and ability to work harmoniously with coworkers and customers.

• Ability to work with multiple levels of the organizational structure.

• Strong verbal and written communication skills

• Strong organizational skills with ability to manage multi-projects simultaneously.

• Ability to travel to support field locations in Texas, Arkansas, Mississippi, and Louisiana

• Solid knowledge of Microsoft Office suite

• Working knowledge of and/or the ability to learn to work with a LMS and SharePoint

• Strong distribution line-based knowledge.

• Must be willing to assume a storm restoration role and travel if necessary.

• Extensive intersystem travel may be required (up to 50%)

Any certificates, licenses, etc. required for the position

Microsoft Office certifications preferred

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Primary Location: Texas-Beaumont Texas : The Woodlands || Louisiana : New Orleans

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 117182

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (~~~) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (~~~?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (~~~) and Pay Transparency (~~~) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (~~~) (~~~)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact ~~~ to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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