Teams Voice Specialist

Job Description

Overview: As an integral part of our Workplace Technologies team at CIBC, you will support end-user voice and networking solutions, focusing on a large-scale branch migration to Teams Voice.

Day-to-Day Responsibilities:

Shift Work: Begin shifts at approximately 6 PM, working 3-4 nights a week on-site, with the rest of the time working from home.

Project Collaboration: Work closely with vendors (Bell, Telus), and on-site technical personnel to ensure smooth operations.

Branch Migration: Assist in migrating 20,000 branches to Teams Voice, ensuring seamless integration and functionality.

On-Site Support: Arrive at designated sites, collaborate with on-site teams, connect phones, test 911 calls, and troubleshoot any issues.

Equipment Management: Track and verify all necessary equipment during the migration process.

DiD Migration: Oversee the migration of Direct Inward Dialing (DiD) systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

Previous Migration Experience: Proven experience in migration projects, particularly from Cisco to Teams.

Networking Knowledge: Strong understanding of networking principles for effective troubleshooting.

Technical Proficiency: Experience with MS Teams, Cisco, Poly Endpoints, and Poly Lens.

Experience in migrating from Cisco to Teams.

Experience supporting Teams, even if not directly involved in migration.

Experience with Cisco migration projects.

Soft Skills: Excellent personality, ability to remain composed under pressure, friendly demeanor, and strong collaborative skills. Oracle SBC Gateway: Familiarity with Oracle Session Border Controller (SBC) gateway.

Industry Experience: Background in banking, financial institutions, or government sectors. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.