Team Leader (TL) - Onsite Sanford, NC

Job Description:

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

• 5+ of field support experience

• Ticket and asset management

• Strong hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience.

• Mac OS and iOS support

• Network Printer, HP configuration, consumable swaps, and moves.

• Experience with Active Directory, MS Office, phone security, OS365

• Requires Networking troubleshooting and support.

• Support skills for VPN connectivity and security

• Configuring new PC's/notebooks via imaging, SCCM and standalone

• Remote Install software/hardware and support

• Knowledge of basic networking concepts and Hands & Eyes support.

• Lift and carry up to 40lbs.

Preferred Education and Training

• High school or G.E.D.

• Lenovo or other vendor certifications

• CompTia A+, Network+/Security+ (Preferred but not required)

• Apple training (preferred but not required)

Work Environment

• Office environment

• Walk up kiosk/ vending and lock / network printers.

• Data Center or Telco Closet

• May require weekend work for Critical and High Priority support only.

• Will require shift work/On-call coverage.

Team Lead specific

• Primary Site contact

• Exact Work Location: 4300 Oak Park Rd, Sanford, NC 27330, United States

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer (~~~) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

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