Team Leader, Food Services-Retail (Harrisburg)

Purpose:

Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

Responsibilities:

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.

• Oversee security of inventory and cash revenues.

• Orient, train, and coach new team members as per department guidelines.

• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.

• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.

• Perform routine competency checks on associate performance with appropriate follow-through.

• Conduct and document service recovery on all customer complaints as per operational guidelines.

• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.

• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

• HS Diploma/GED preferred.

• 2 years relevant experience required.

Licensure, Certifications, and Clearances:

Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire. American National Accreditation Board Certification.

• ANAB - National Accreditation Board OR SERV Safe Certified

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran