System Analyst II

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

The Systems Analyst (SA) will translate business requirements into system requirements and ensure that the system functions correctly to manage the Fraud process across various platforms. The SSA will work cross-functionally within the business to flush out technical requirements and with the vendor to drive the system enhancement details and changes. The SSA is responsible for coordinating any data requirements and functionality with the system architects. Finally, the SSA will lead the coordination of the testing of the implementation in the system to ensure deployment accuracy.

The Systems Analyst will need to seamlessly collaborate cross-functionally, have an entrepreneurial mindset, strong communication skills, and excellent critical thinking skills.

Key Responsibilities:

• Monitor and troubleshoot issues, ensuring SLAs are met while identifying trends and performing fault isolation and remediation for customer service incidents.

• Analyze and interpret technical data and troubleshooting procedures, supporting workflow improvements for efficiency and quality.

• Troubleshoot customer wireless issues, meeting SLAs and improving short- and long-term resolutions with Retail Wireless Technologies.

• Lead cross-functional efforts to improve application functionality and processes, reducing issue occurrence and improving resolution speed.

• Manage multiple complex tasks in a fast-paced environment, consistently meeting quality expectations and navigating various applications.

• Identify trends using dashboards and alarms, escalating as necessary, and work with Network Operations engineers to provide timely technical assistance.

Skills, Experience and Requirements

Education and Experience:

• BA/BS in a business or a technical discipline (information systems, engineering, computer science); and/or equivalent experience

• 4+ years of experience demonstrating strong analytical skills and understanding of how business requirements translate into technology solutions

• Experience working with AWS is a must

Skills and Qualifications:

• Experience creating targeted analysis documentation, story maps, sample flows, and charts; or other technical docs to support system requirements

• Ability to see and document process flows and user journeys at a macro-level, and delve into the details that matter

• Ability to document requirement gaps in such a manner that a technical team can fulfill them

• Wireless/Telecom background preferable

• Experience with fraud systems or analysis a plus; WeDo Fraud management systems a bonus

• Highly motivated and a can-do-attitude

• Proven track record building strong relationships

• Experience with AWS services required

• Thrive in a fast-paced and agile environment

Salary Ranges

Compensation: $72,400.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.