Raymond James Financial, Inc. • Saint Petersburg, FL 33747
Job #2819238532
Job Description
Essential Duties and Responsibilities
Partners with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goals
Acts as an information source for associates and ensures training and development occurs
Plans, assigns, monitors, reviews, evaluates, and leads the work of associates
Oversees team morale and plans for appropriate team building activities, rewards, and recognition
Handles performance management including career development and progressive discipline of direct reports
Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover
Works in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely workflow with special regards to service delivery, compliance, and risk factors for the firm.
Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may enhance success
Create and/or maintain appropriate documentation and departmental tools (job procedures, job aids, forms, training material, etc.)
Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adapt
Takes decisive action when necessary and conveys a sense of urgency to deliver results
Interprets and applies organizational policies and procedures
Effectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes; oftentimes this collaboration occurs across multiple sites
Effectively implements system changes and identifies and manages impacts to team and advisors
Knowledge of
Investment concepts, practices and procedures used in the securities industry
Financial markets and products
Wire and ACH payment processing and systems
SWIFT messaging platform
Skill in
Interpreting and applying policies and procedures
Establishing operational objectives
Implementing processes and procedures for efficient and timely workflow
Promoting effective coordination between work groups
Preparing operational budgets
Ability to
Learn the concepts, principles, and practices of assigned functional area
Plan, assign, monitor, review, evaluate and supervise the work of others
Coach and mentor others
Identify training needs and develop subordinates
Balance conflicting resource and priority demands
Partner with other functional areas to accomplish objectives
Facilitate meetings to address all viewpoints, ideas, and problems
Incorporate needs, wants, and goals from different business unit perspectives into operational processes
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Lead others in providing an elevated level of customer service
Establish and maintain effective working relationships at all levels of the organization
Educational/Previous Experience Requirements
Education/Previous Experience
Bachelor's degree in a related field or an equivalent combination of education and work experience.
Three (3) or more years' experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization.
Licenses/Certifications
Licenses/Certifications
SIE required provided that an exemption or grandfathering cannot be applied.
Series 99, or ability to obtain within 120 days (as required by FINRA) may be required depending on assigned functional area. Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.
Education
Work Experience
General Experience - 3 to 6 years
Certifications
Certified Public Accountant (CPA) - Boards of Accountancy (NASBA), Chartered Financial Analyst (CFA) - CFA Institute, Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Series 99_OS-Operations Professional - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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